General Mpathic Application

Description: Mpathic is setting a fully remote platinum standard in omnichannel customer support. Our approach hinges on attracting exceptional individuals and immersing them in cutting-edge collaboration and delivery tools. We take as axiomatic that where employees flourish, they deliver superlative outcomes. We believe that empathy is a crucial prerequisite for delivering exceptional customer experiences INTERESTED IN WORKING WITH US? If our team believes that you are a suitable candidate, we will contact you to arrange a pre-screen phone call and, if successful, schedule an interview with one of our team leads. If you have any further questions, please do not hesitate to contact us at HR@mpathic.com. Requirements: Excellent verbal and written communication and customer service skills High School Diploma or equivalent required, college degree preferred Excellent interpersonal, time-management, and documentation skills Professional work attitude and a willingness to learn Experience working in Microsoft and Google systems preferred Tech-savvy Dedicated space to work from with minimal background noise during calls and online meetings Robust Wi-Fi and a reliable computer Successful completion of all necessary background checks Strong interpersonal skills, ability to work autonomously and on a team Aptitude for problem-solving based on established processes and procedures Meticulous habits in logging interactions via established business processes and tools Ability to learn and become knowledgeable about customer products and services Demonstrably effective soft skills, active listening skills, and ability to empathize with customers' needs Must be authorized to work in the U.S.A. Eligible state residencies: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, Virginia, Wisconsin, and West Virginia.