Program Manager

Program Manager Helps determine both technical and business goals in consultation with top management and make detailed plans for the accomplishment of these goals. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. Shall be responsible for the overall contract. Responsible for the personnel and technical management of all tasks. Insure that the full range of corporate resources are available and made available to perform the required tasks. Provide Quality Control Plan for all relevant requirements. Provide frequent periodic reports on the status of the contractor staffing. Provide management oversight of all contract personnel and ensure high quality and acceptable task completion and deliverables from contract personnel in compliance with the SOW. Responsible for the delivery of services to the customers as agreed to (by contract, SLA, by task order, etc) Plans, directs, and coordinates activities in computer related activities including electronic data processing, information systems, systems analysis, and computer programming. Performs day-to-day management of the program, and develops long term and strategic objectives to ensure that end user requirements will be satisfied in future years of the contract. Performs horizontal integration planning, and interface with other functional areas. Ensures technical solutions and schedules are implemented in a timely manner. Provides supervision, training, and direction to staff, single point of contact for non-routine to moderately complex installation projects for communication networks. Accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. Coordinates activities in support of program managers and teams that support the provisioning, design, installation, maintenance, and billing of services. Tracks and monitors service orders through completion and turn-up. Prepares deliverables (e.g. status reports, order information, open issues). Works in a team environment. Tasks: Ensure that Contractor tasks are completed within the deadlines, contract personnel are qualified to perform the task, and potential personnel problems are pre-empted. Consult and coordinate with the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, training needs, and task clarification. Establish and implement streamlined processes and procedures enabling the Contractor to rapidly respond to surge requirements for increased contract personnel. Assure SLA requirements are met. Plan consults with users, management, vendors, and technicians to assess computing needs and system requirements. Direct daily operations of department by: analyzing workflow, establishing priorities, developing standards and setting deadlines. Assign and review work of systems analysts, programmers, other computer-related workers. Stay abreast of advances in technology. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. Review and approve all system charts and programs prior to their implementation. Directs the work of systems analysts, computer programmers, support specialists, and other computer-related workers. Plan and coordinate activities such as installation and upgrading of hardware and software, programming and system design, development of computer networks, and implementation of Internet and intranet sites. They are increasingly involved with the upkeep, maintenance, and security of networks. Analyze computer and information needs from an operational and strategic perspective and determine immediate and long-range personnel and equipment requirements. Knowledge, Skills and Abilities: Business Management and Administration Computers and Electronics Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Technology Design Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Operations Analysis - Analyzing needs and product requirements to create a design. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Clarity - The ability to speak clearly so others can understand you. Written Comprehension - The ability to read and understand information and ideas presented in writing. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Tools used in this occupation: Desktop computers High end computer servers - Application servers Integrated circuit testers - In circuit emulators ICE; Logic analyzers Notebook computers Personal digital assistant PDAs or organizers - Personal digital assistants PDA Technology used in this occupation: Project Management software (Project, Primavera) Financial tracking software Customer relationship management CRM software - ACT! software; Microsoft Dynamics CRM; Performance Solutions Technology ManagePro; Provisioning software Enterprise resource planning ERP software - Microsoft Dynamics AX; Microsoft Dynamics NAV; Oracle E-Business Suite; Oracle JD Edwards OneWorld