IT Help Desk Operator
Occupations:
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support SpecialistsSwitchboard Operators, Including Answering ServiceTelephone OperatorsIndustries:
Office Furniture (including Fixtures) ManufacturingBusiness Support ServicesProfessional and Commercial Equipment and Supplies Merchant WholesalersElectronic and Precision Equipment Repair and MaintenanceScenic and Sightseeing Transportation, LandJob: IT Help Desk OperatorLocation: Phoenix, AZ 85009Position is 100% on site at 2010 W. Encanto Blvd. Duration: 6+ months ContractShift time: 11pm-7am. Must be Local to AZCandidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Required experience/ skillsAnswering incoming calls for IT-related support.Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.Assist with Active Directory password resets, VPN tunnel configurations, etc.Provide excellent customer service in high stress or contentious situations.Work with vendors to identify root cause issues.Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.CompTIA A+ certificationPreferredPrevious experience working for DPS or law enforcement