STUDY ABROAD ADVISOR

Position Number: 41039157 Payroll Title: STDT SVC ADVISOR 2 SV Job Code: 005155 Job Open Date: 3/6/2026 Application Review Begins: 3/23/2026 Department Code (Name): EAPQ (EDUC ABROAD PROGRAM LOC Q) Percentage of Time: 100% Union Code (Name): SV Employee Class (Appointment Type): Staff: Career FLSA Status: Non-Exempt Classified Indicator Description (Personnel Program): PSSPay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $25.77 to $29.00/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $25.77 to $43.58/hour. Work Location: UCEAP Working Days and Hours: M-F, 8-5 Pacific Time or similar schedule Benefits Eligibility: Full Benefits Type of Remote or Hybrid Work Arrangement, if applicable: This position is eligible for a hybrid work arrangement within California, with a minimum of two days per week in the office. On-site presence will be required more frequently for periods of visa processing (typically April‑May and October‑November), and will also be required for leadership and staff meetings, delegation visits, training sessions, etc. The selected candidate must reside in California or be willing to relocate. Special Instructions: For full consideration, please include a resume and a cover letter as part of your application.Responsibilities This position with UCEAP, a University of California (UC) systemwide, international academic program, completes assignments applying acquired job skills, policies, and procedures to complete assignments, projects, and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action, with guidance from Program Specialists. Coordinates and provides advising and administrative support in operational aspects of the work performed by the UC study abroad program team. Applies professional student services concepts in providing a variety of student services to the student population served by the organization, and to faculty and management within that organization. Communicates program information to students throughout the application and pre‑departure process; communications with students usually take place remotely (online and phone) rather than in person. Monitors and adheres to the workflow calendars to meet program‑specific tasks and project deadlines. Provides backup support for the Program staff (Student Services Advisors 3 and 4) as requested. Plans and executes a range of administrative projects and procedures for the Global Program Team. As an integral member of the Global Programs Team, the Study Abroad Advisor understands and applies broad administrative rules, policies, and procedures; consults with experienced level staff and receives direction for more complex assignments, projects, tasks, and policy interpretations.QualificationsBachelor's Degree in a Related Field or equivalent combination of education and experience1‑3+ years administrative support experience required1‑3+ years experience working with an information database (student or customer information system)1‑3+ years customer service experience; knowledge of advising techniquesKnowledge of university processes and proceduresUnderstanding of university rules and regulationsStrong organization skills and attention to detailStrong project management skillsEffective written and verbal communication skillsSkills in service orientation, organization, active listening, and critical thinkingMulticultural competencies; ability to work with diverse populationsAbility to work independently and as part of a teamAbility to work under tight deadlines and prioritize assignmentsExcellent computer skills including advanced proficiency in Word, Excel, and PowerPoint, and demonstrated ability to quickly learn various software programsKnowledge of processes, policies, and regulations in higher education setting or similar complex organizationPreferred2 or more years academic administrative support experienceInternational experience (learning, living, and/or working abroad)Experience interpreting and implementing university/higher education policies, procedures, rules, and regulationsStudent advising and/or peer mentoring experienceSpecial Conditions of Employment UCEAP is located off campus (near UCSB). This position is eligible for a hybrid work arrangement within California, with a minimum of two days per week in the office. On-site presence will be required more frequently for periods of visa processing (typically April‑May and October‑November), and will also be required for leadership and staff meetings, delegation visits, training sessions, etc. The selected candidate must reside in California or be willing to relocate. The University will not pay for or reimburse expenses prohibited by University policy, including travel expenses associated with commuting to the designated office. Approximately two annual trips, 1‑4 days for Study Abroad fair travel (fall and/or spring) to UC campuses. Satisfactory criminal history/background check UCSB is a Tobacco‑Free environmentMisconduct Disclosure Requirement As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. “Misconduct” means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: - UC Sexual Violence and Sexual Harassment Policy - UC Anti‑Discrimination Policy - Abusive Conduct in the WorkplaceJob Functions and Percentages of Time65% Student Services Advising and Administrative Support – Provide administrative support for all aspects of the student application phase, including reviewing materials for completeness and accuracy, conducting basic program eligibility checks, maintaining student application records, and communicating about application requirements, deadlines, and missing items. Serves as the initial contact for inquiries from UC staff, students, and others. Responds or redirects inquiries, as appropriate, in consultation with Program Specialists. Advises students on general program descriptions and parameters of UCEAP participation; UC, UCEAP, and host institution requirements and country regulations; UCEAP policies and procedures. Holds weekly virtual Office Hours with prospective students through video calls. Administers the email workflow schedule and sends mass emails to students. Actively participates in planning for administrative needs. Monitors the workflow calendars, conferring with the Program Specialists as needed. Responsible for document collection and records processing for all students and for follow‑up procedures on missing documentation. Notifies International Program Specialists of approaching deadlines and other scheduling information as necessary. Responsible for timely completion of program‑specific tasks and projects. Generates participation letters. Assists in the processing of pre‑departure withdrawals. Assists with batch processing visa applications. Assists with creating and updating online orientation presentations, including transcribing captions for orientations, recruitment presentations, and workshops. Follows guidelines established by International Program Specialists to assist UC students in meeting immigration and visa requirements. Participates in campus and Systemwide student outreach events, attends study abroad fairs, advising, and orientation sessions as needed. Assists Program Specialists with UCEAP pre‑departure webinars.25% Program and Student Data Management – Under the direction of the Program Specialists, posts and updates program calendars. Prepares database reports of student data. Verifies and maintains accuracy of student information in databases and reports. Assists Program Specialists with edits to application and pre‑departure documents.10% Special Projects and Other Duties – Provides backup during periods of absence of Program staff. Supports Global Program team with special projects as needed.UC Vaccination Programs Policy As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals must participate in any applicable Vaccination Program by providing proof that they are Up‑to‑Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt‑Out Program no later than the Compliance Date. For more information, please visit University of California Policy on Vaccinations – https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicyEqual Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.Reasonable Accommodations The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805‑893‑4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.#J-18808-Ljbffr