E-Commerce Consultant

About FormaThe employee benefits market is broken. Companies invest millions annually in benefits that employees neither value nor use regularly. Forma, founded in 2017, set out to challenge this one-size-fits-all approach.Forma's flexible benefits software enables companies to offer competitive packages while reducing costs and inefficiencies. It gives employees more choice and flexibility in spending their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various solutions.With Forma, companies can choose from a suite of products, including Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more. These products allow companies to design and deliver customized benefits programs through a single platform. Employees can then spend account funds in three ways: The Forma Store, The Forma Visa Card, or claim reimbursement.Forma has helped hundreds of renowned companies, including Stripe, Zoom, Lululemon, and Affirm, design inclusive, flexible benefits programs for nearly a million employees. We have a 98% customer retention rate, 75 NPS, and 98 CSAT ratings from members.Forma is backed by Emergence Capital and Ribbit Capital. It has received numerous awards for its exponential growth, software innovation, and as a "Great Place to Work."About The RoleAs an E-commerce Consultant at Forma, you will drive strategy, execution, and performance across our digital commerce ecosystem. This role sits at the intersection of eCommerce, merchandising, growth, and is responsible for unlocking revenue, improving conversion, and scaling marketplace/vendor strategies.You will act as a strategic advisor and hands-on operator, working cross-functionally with product, marketing, partnerships, and engineering to build and optimize a best-in-class commerce experience.You WillWork across multiple disciplines:Strategy + performanceOwn end-to-end eCommerce performance, including conversion, AOV, and revenue growthAnalyze funnel performance and identify opportunities across acquisition → conversion → retentionDefine and track KPIs; translate insights into actionable recommendationsMerchandising + experienceLead digital merchandising strategy (assortment, placement, promotions)Optimize onsite experience, including landing pages, navigation, and product/vendor pagesDevelop and test personalization and recommendation strategiesVendor + partnership strategyPartner with the existing team to improve vendor mix and assortment strategy based on customer demand and business goalsIdentify opportunities to drive additional value through strategic partnerships (e.g., exclusives, promotions, co-marketing)Introduce structure for vendor prioritization and roadmap planningGrowth + experimentationDesign and execute A/B tests and growth experimentsPartner with marketing to drive lifecycle and retention strategiesOptimize campaigns to increase repeat purchase and customer lifetime valueCross-functional leadershipCollaborate with product and engineering to define roadmaps and requirementsPartner with analytics to build a single source of truth for performanceInfluence stakeholders and leadership with clear, data-driven recommendationsPreferred Skills8+ years in eCommerce, digital strategy, or consultingExperience in DTC, marketplace, or omnichannel environmentsBackground in both 0>1 and 1>10 environments is idealStrong analytical mindset with experience in funnel analytics and experimentationDeep understanding of eCommerce best practices (merchandising, CRO, lifecycle)Experience managing or influencing vendor/partner relationshipsAbility to operate both strategically and tacticallyBenefits And PerksRemote-first working environmentAt Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!