Customer Care Representative

Acupath Laboratories, Inc. operates a CLIA-approved, NYS-licensed, and CAP-accredited Diagnostics Division that includes Molecular, Genetic, and FISH testing. Acupath is a 24 hour / 7 day a week facility. We are looking for a dedicated Customer Care Representative.In this role you will be responsible for:Review and proofread reports for accuracy, grammar, punctuation, and adherence to medical terminology and formatting guidelines.HIPAA Compliance: Maintain strict patient confidentiality and follow HIPAA regulations when handling patient information.Work with Pathologists to clarify unclear reports and report discrepancies.Participate in Quality Assurance reviews to improve transcription accuracy and efficiency.May be called on to perform general client duties such as filing, managing patient records, and assisting with report distribution.Answer calls from Doctor Offices that may call for clarification of reports.Your qualifications:High School diploma or equivalent.Experience in medical transcription, especially in a Pathology setting, is a plus.Medical Knowledge: Understanding of medical terminology and pathology is a plus.Exceptional listening skills.Attention to detail.Comfortable working independently and with other team members.About Us:Acupath Laboratories is a nationwide provider of specialized anatomic pathology services, focusing on areas like urology, gastroenterology, and hematology/oncology. We are based in Plainview, NY, and were founded in 1998. Acupath offers a wide range of tests, including FISH testing for various cancers.Acupath Laboratories is a well-established and respected provider of specialized pathology services, with a strong focus on client needs and a commitment to innovation and quality.