Field Services Engineer

Hiring for new product line that brings cutting edge technology to our customers. The Materials Metrology Division at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations.Why Nova:Certified Best Place to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry categoryDoubled in revenue from 2020 to 2022Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineersRole ResponsibilitiesSupport Nova systems as defined under Nova’s warranty and End User service support agreementsMaintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to timeAssist in new equipment installations, “add-ons,” and upgradesProvide feedback to the division engineering and service teams based on experience gained with customersEmploy FSRs for all service activitiesProvide customer training and retraining.Ensure an adequate level of know how among customers’ ‘users’.Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.Demonstrate ability to manage escalations and critical customer situations successfully.Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.Report design, reliability and/or maintenance issues to engineering.Create, edit and review technical field and training materials and documentation.Support beta programs at customer sites and division engineering centerProvide customer support during working schedule as defined by service contractBe prepared to support the customer beyond the defined working schedule as requiredRequirementsWorking knowledge of capital semiconductor equipment, X-Ray, vacuum, and automated systemsStrong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly consideredUnderstanding of semiconductor practices, safety, ergonomics, and yield requirementsFirst level software troubleshooting and supportWorking knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMSThis position requires manual and physical labor often working in cleanroom environment, involved with bend, crawl & working in and around systems within semiconductor fabWilling to travel to various regions for service-related events, customer training and associated support activities - travel time estimated 25%.That special something you bring inExcellent problem-solving skillsStrong analytical, data analysis and diagnostics ability.Excellent written and oral communicationsExcellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.Strong project and time management skillsExcellent customer relations and communications skill.Excellent escalation management skillsAbility to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.Get to know us better:Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.If you need assistance due to a disability, you may contact us at talent@novami.com