Road Service Director

NETC Fleet Services is hiring a Road Service Director to lead the next phase of growth in our road service business. This is a new, senior role created to scale our road service operations rapidly across New England. NETC is well known in the region for road service, and we are investing in that reputation with dedicated leadership, capital, and headcount. If you are an experienced service leader who wants direct ownership of a growing business line - with the people, capital, and authority to actually move it - this is the role.Position SummaryTitle: Road Service DirectorReports to: Chief Operating OfficerDirect reports: Road Service Manager; future road service operators and managersPartners with: Director of Growth on growth, customer relationships, and pipeline development; Chief Financial Officer on P&L reviewsBrands covered: NETC Road Service (primary), with MBTR and Ray's road service trucks under the same operating modelGeographic scope: Primarily NH, ME, and MA, with growth into broader New England as the business expandsClassification: Exempt salary, commensurate with experienceSchedule: Full-time. Some after-hours availability expected, given the 24/7 nature of road service.Location: Exeter, NH (primary), with regular travel across the road service footprintWhy This Role ExistsRoad service has historically been managed within each terminal's portfolio, alongside towing, transport, and shop operations. As the business has grown, we have made the deliberate decision to separate road service into its own vertical with dedicated leadership. This role exists to scale road service across NETC, MBTR, and Ray's with focused ownership of P&L, people, capital, customer relationships, and billing discipline - the things that drive a road service business to grow profitably and quickly.Key ResponsibilitiesOwn the road service P&L. Full ownership of revenue, gross margin, labor productivity, parts margin, fuel surcharge recovery, FET handling, and operating expense for the road service business. Monthly P&L review with the COO and CFO; corrective actions where results miss.Scale the road service team rapidly. Partner with the Director of Growth to grow the customer base, and partner with HR to grow the team. Build a hiring pipeline for road service operators across the footprint. Set the standard for what "good" looks like in a road service technician.Manage the Road Service Manager. Develop the existing manager; build the bench as the team scales; potentially add additional Road Service Managers as geographic coverage expands.Own road service truck procurement and equipping. Own the truck procurement process front to back - finding the right trucks for growth, negotiating price, installing equipment (lights, racks, tools), wrapping with NETC branding, and getting trucks on the road. Every truck purchase is approved by the COO, but you own the entire process from sourcing to deployment.Own road service fleet repair decisions. Direct authority on road service truck repair decisions up to $5,000 per repair; above that, COO approval required. Make the call quickly so trucks get back on the road and earning.Audit every road service call. Personally accountable for the accuracy and completeness of road service billing. Review every road service invoice for correct labor capture, parts capture, fuel surcharge, FET, and recovery line items. Drive standardization of how road service calls are billed across brands and operators.Own customer relationships at the senior level. Be the senior point of contact for major road service accounts. Partner with the Director of Growth on new account acquisition, contract negotiations, and ongoing customer relationship management.Drive training and operator development. Build and own a road service training program - onboarding for new operators, ongoing skill development, safety protocols, and customer interaction standards. Road service operators represent the brand directly to customers in the worst moments of their day; training matters.Coordinate with Service and Terminal Operations. Road service operates alongside but separate from the shops. Maintain a strong working relationship with the VP of Service, the Transportation Manager, and the Terminal Managers so road service operates as part of one company, not a silo.Execute the safety program. Follow all DOT, FMCSA, and company regulations without exception. Partner with the Safety & Compliance Manager to execute the company safety program for the road service team.Communicate proactively with the COO. Flag issues early with a recommended solution. Report growth status, financial performance, customer wins and losses, and concerns regularly - don't wait to be asked.Required QualificationsMulti-year experience leading a service or road service operation - service manager, operations manager, road service manager, or comparableStrong technical knowledge of heavy-duty diesel trucks and trailers - you understand the work your team is doing and can make credible technical callsDemonstrated ability to read and act on a P&L - gross margin, labor utilization, parts margin, operating expenseExperience with service writing, invoice review, or billing audit in a heavy-duty service environmentDemonstrated ability to lead a team and develop direct reportsStrong written and verbal communication - you will work daily with customers, technicians, peers, and senior leadershipComfortable with technology: shop management systems, dispatch platforms, telematics (Samsara or similar), Microsoft OfficeWillingness to travel across the road service footprint regularlyPreferred QualificationsDirect road service experience - even from a traditional service manager who has built or grown a road service operationPrior P&L ownership at the director or operations manager levelExperience scaling a service business through both organic growth and acquisitionExperience with Fullbay, Towbook, MOTOR labor guides, or comparable shop and dispatch systemsASE certifications, OEM training, or relevant industry credentialsCompensationBase salary range: $90,000-$120,000, commensurate with experience. Full benefits package. This role is part of the leadership team at NETC Fleet Services and includes direct working relationship with the COO and senior leadership across the company. Growth opportunity within the role and within the broader company as the road service business scales.Benefits IncludeMedical, Dental, and Vision PlansLife and Disability PlansAFLAC Plans401K With Company MatchPaid Holiday and Vacation TimeWe are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.