HVAC Sales and Service Manager
OverviewACE Home Services is seeking a high‑impact HVAC Sales & Service Manager to lead our residential service team in Phoenix. This role blends operational leadership with strong sales management, making it ideal for someone with an HVAC background who understands how to drive revenue, elevate technician performance, and deliver a best‑in‑class customer experience.You’ll oversee daily operations, coach technicians, manage workflow efficiency, and own sales performance across HVAC service and replacement. If you thrive in a fast‑paced home‑services environment and know how to build a high‑accountability, high‑support culture, this is the role for you.What You’ll LeadDaily operations for residential HVAC sales and serviceSales performance across technicians, comfort advisors, and support teamsDispatch, scheduling, and workflow optimization to maximize revenue and customer satisfactionTechnician coaching, performance management, and ride‑alongsCustomer experience, escalations, and service recoveryOperational KPIs, job costing, and margin managementCross‑department coordination with install, warehouse, and customer service teamsKey ResponsibilitiesDrive service and replacement revenue through coaching, goal‑setting, and performance managementTrain technicians on service‑to‑sales best practices, communication, and customer educationMonitor close rates, average ticket, membership conversions, and lead generationPartner with marketing and call center teams to maximize booking efficiencyOperational ManagementOversee daily operations, dispatching, and technician schedulingEnsure jobs are completed efficiently, safely, and to company standardsManage inventory, equipment, and workflow processesSupport budgeting, forecasting, and P&L‑related operational decisionsTeam DevelopmentRecruit, hire, and onboard technicians and support staffConduct regular coaching sessions, performance reviews, and skill development plansBuild a culture of accountability, teamwork, and 5‑star serviceCustomer ExperienceEnsure every customer receives timely, high‑quality serviceResolve escalations and support field teams in delivering exceptional experiencesMaintain strong relationships with customers, vendors, and partnersWhat You Bring5+ years of leadership experience in residential HVAC service and/or sales REQUIREDStrong background in technician management, sales coaching, and operational oversight REQUIREDExperience with dispatch, scheduling, and workflow optimizationProficiency with ServiceTitan or similar field‑service management softwareStrong customer service and communication skillsAbility to analyze KPIs, job costing, and operational performanceHVAC license preferred but not requiredBenefitsIndustry leading compensation with performance bonusHealth, Dental, and Vision insurance401(k) with company matchPTO and Paid HolidaysCompany provided vehicle, gas card, and uniformMuch more!If you’re a driven HVAC leader who knows how to balance sales performance with operational excellence, we’d love to connect!Apply Today!We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by applicable law. Employment decisions are based solely on qualifications, merit, and business needs. Posted Min Pay Rate USD $100,000.00/Yr. Posted Max Pay Rate USD $120,000.00/Yr.