CTP Claims Consultant

CTP Claims ConsultantNRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands. Make a meaningful impact as a CTP Claims Consultant, managing end-to-end case management for our ACT customers who have been injured in motor vehicle accidents. This includes the end-to-end management of both Defined Benefits (DB) and Common Law (CL) claims. You'll guide each claim from lodgement through to resolution, supporting injured individuals throughout their recovery journey. Using strong communication, empathy and sound decision-making, you'll apply relevant legislation, interpret information, and work with providers and stakeholders to help customers return to health or work safely and efficiently. With a focus on quality, customer experience and compliance, you'll balance compassion with clear judgement to deliver fair and effective outcomes. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney). What You'll Do Manage end-to-end case management of CTP injury claims, including Defined Benefits (DB) and Common Law (CL) claims from lodgement through to finalisation Apply legislation, guidelines and internal processes to make informed, timely and fair claim decisions Communicate with customers, providers and stakeholders to support recovery and return-to-work outcomes Gather, review and maintain accurate claim documentation to meet compliance and quality standards Identify risks, escalate complex or litigated matters, and implement appropriate strategies Provide empathetic, proactive support to injured customers throughout their recovery journey What You'll Bring Strong customer service skills with the ability to show empathy and support people experiencing injury Confident communicator who can handle difficult conversations and diffuse conflict High resilience and emotional intelligence when managing sensitive or complex situations Strong analytical skills with excellent attention to detail and sound decision-making Ability to interpret information, apply legislation and manage multiple tasks effectively Tech-savvy with the confidence to troubleshoot systems and navigate digital tools Desirable: Experience in CTP or Workers' Compensation claims management What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Applications close: Sunday 26 April 2026 11:59PM AEST Make sure to discuss your application with your current manager before applying. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.