Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Perform regular bookkeeping duties: make sure hotel guest information is current and correctTake incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsField customer complaints when necessaryConnect with the housekeeping department to ensure guest accommodations are readyGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersQualifications:Comfortable taking telephone calls and mitigating stressful situationsPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skills1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHigh school graduate, GED recipient, or equivalentHas previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company:Create memories to last a lifetime at Bayside Inn Key Largo, where you'll find the best sunsets, a private beach, and a pool, convenient access to fishing, diving, restaurants, and all the unique experiences that the Florida Keys have to offer. Ideal for adventurers, romantic retreaters, family fun-seekers, and pet parents alike, Bayside Inn Key Largo is your best choice for affordable comfort in an easygoing atmosphere - just one hour from Miami.