Patient Access Supervisor

Job DutiesResponsible for day-to-day operations of the Admitting/Registration department and supervision of the technical and support staff.Supervises Outpatients', Emergency Room and SDS patients' registration and admission. Controls and verifies demographic information accuracy entered by the registrars into the computer system; verifies that copies of all patients' insurance records are made and placed into file; verifies that notification is sent to insurance companies.Leads and directs the work of the Supervisor and registration representatives. Provides technical instructions and training of personnel in techniques, computer system usage, and organization of work.Coordinates staffing needs; schedules and maintains adequate coverage and effective utilization of the department personnel. Covers all staffing gaps as needed.Confirms that all insurance benefits coverage meets standards of admission as dictated by the hospital policy.Recognizes and resolves registration errors/discrepancies or problems within 24-48 hours from the original registration time to ensure accuracy of all data entries, and notifies appropriate personnel as needed.Verify insurance information within 24-48 hours for all previously entered "Self-Pay" patients' status.Monitors Supervisor's and employees' productivity, attendance, tardiness and performance.Resolves patient/family dissatisfactions by investigating concerns and providing corrective actions. Recommends changes in service, policies and procedures, if needed, to improve the department performance and productivity.EDUCATION + EXPERIENCE REQUIREMENTS:H.S. Diploma, college degree in related field preferred.3+ years experience in a hospital setting in the Registration/Admission Department