Customer Service/ Returns

Job DescriptionGotWorx Staffing is hiring on behalf of a rapidly growing eCommerce company in the consumer products space. This role is perfect for someone who enjoys a mix of customer interaction and behind-the-scenes operations. You'll help ensure a smooth customer experience while managing product returns and order-related inquiries. If you're organized, detail-oriented, and comfortable working in a fast-paced environment - this is a great opportunity to grow with a stable, expanding company. What You'll Do Process incoming product returns and accurately enter data into internal systemsReview returned items and document condition (damaged, used, resellable, etc.)Communicate with customers via email, phone, and chat to resolve order issuesProvide timely and professional support to ensure a positive customer experienceAssist with order-related inquiries, refunds, and basic troubleshootingMaintain accurate records and follow internal proceduresBonus if you have experience in eCommerce, retail, or consumer products Compensation & Schedule $20-$22/hour (based on experience)Monday-Friday schedule (no weekends )Consistent daytime hoursJob RequirementsWhat We're Looking For 1+ year of customer service, admin, or data entry experience preferredStrong communication skills (written & verbal)Comfortable working on a computer and navigating multiple systemsHigh attention to detail and organizationAbility to multitask and stay calm in a fast-paced environmentReliable, team-oriented, and proactiveGotWorX Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.