Technical Client Services Specialist (Trading Technology)
Location: New York, United States (Hybrid) - NY areaEmployment Type: Permanent, Full-timeSalary: Competitive salary + benefits + equityAbout the RoleWe are seeking a Technical Client Services Specialist (Trading Technology) to join a fast-growing fintech company delivering connectivity and workflow automation solutions to global financial institutions.You will work closely with customers, engineering teams, and product owners to investigate issues, support integrations, and ensure the highest level of service quality. The role combines technical troubleshooting, customer communication, and cross-functional collaboration within a high-performance technology environment.TasksLocationNew York, United States (Hybrid – NY Area)Compensation$100,000 – $150,000 base salary + Equity + BenefitsEmployment TypePermanent | Full-TimeAbout the RoleWe are seeking a Technical Client Services Specialist to join a fast-growing fintech company delivering high-performance connectivity and workflow solutions to global Fixed Income and Derivatives markets.This role sits at the intersection of technology, client services, and production operations. You will work closely with clients, product owners, engineering teams, and business stakeholders to ensure the successful operation of a mission-critical electronic trading platform.You will play a key role in supporting client integrations, investigating production issues, managing incidents, and driving resolutions across multiple teams. This is an excellent opportunity for someone who enjoys solving technical problems, working directly with customers, and gaining exposure to electronic trading technologies and capital markets.Location & TravelThis is a remote-first role for candidates based in the Eastern Time Zone of North America.Occasional travel (typically 1–2 times per month) may be required to client locations in New York and Toronto, as well as company offices in New York and London.Key ResponsibilitiesSupport clients with technical integration, connectivity, and onboarding activitiesTroubleshoot and resolve production issues impacting customers and trading workflowsInvestigate system alerts and service incidents across production environmentsOwn incidents from identification through resolution, coordinating with internal engineering and product teams as neededManage production and UAT accounts and environmentsAct as a primary point of contact for technical client queries and escalationsCollaborate with cross-functional teams to improve service quality and operational processesCommunicate effectively with both technical and non-technical stakeholdersContribute to maintaining high service standards and customer satisfactionRequirementsExperience in Technical Support, Application Support, Client Services, Production Support, or a similar client-facing technical roleStrong Linux/Unix command-line experienceSolid understanding of the FIX Protocol and electronic trading systemsExperience managing and owning production incidents through to resolutionExcellent written and verbal communication skillsAbility to coordinate activities across multiple teams and stakeholdersStrong troubleshooting and problem-solving abilitiesComfortable working in a fast-paced, technology-driven environmentCustomer-focused mindset with a commitment to service excellenceNice to HaveKnowledge of Fixed Income markets or Capital MarketsLinux/Unix scripting experienceUnderstanding of APIs and system integrationsExperience using GitHubAbility to read and understand Java codeExperience supporting financial trading platforms or SaaS productsBenefitsWhat You'll GainExposure to leading electronic trading technology used by major financial institutionsOpportunity to work closely with engineering, product, and client teamsHands-on experience supporting low-latency, high-throughput distributed systemsCareer growth within a rapidly expanding fintech businessCollaborative, international environment with teams across North America and EuropeCompensation & BenefitsBase Salary: $100,000 – $150,000 (depending on experience)Equity participationComprehensive benefits packageRemote-first working environmentInternational exposure and travel opportunitiesIdeal BackgroundApplication Support Engineer | Production Support Engineer | Technical Support Engineer | Client Services Engineer | Trading Support Analyst | FIX Support Specialist | Electronic Trading Support | FinTech Operations & Support