Inside Sales Manager

At Winchester Interconnect, we always do the right thing, the right way.Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.Position Summary: As our Inside Sales Manager you will have the opportunity to lead a high-performing team in a growing manufacturing company. This role is ideal for a proactive leader who thrives on accountability, champions collaboration, and empowers others to succeed. You’ll drive inside sales strategy, coach a diverse team, and play a key role in shaping customer relationships and revenue growth. Join us and be part of an ambitious company where your leadership directly fuels our future.Qualifications & Requirements Bachelor's degree or 5+ years experience in a senior inside sales role Manufacturing and/or Military and government industry sales experience is essential Minimum of 5 years of leadership experience in inside sales / customer service Excellent written and oral communication skills, Bilingual in Spanish a plusOur core values - Accountability, Collaboration, and Empowerment (ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.Are You Our Next ACE? Lead the day-to-day responsibilities of the inside sales/customer service function to ensure timely responses to pre and post-sales inquiries, including price quotations, order entry, delivery, lead time, expedites, and other demands for our products and services Proactively manage the Customer Relationship Management (CRM) platform utilization to process and maintain current updates to customer accounts and quote & contact information Ensure quotes and customer orders are effectively entered into the ERP system, provided and confirmed with customers in a timely fashion, and followed up on efficiently Manage and develop customer relationships to find additional growth opportunities Review business surveys from our customers either directly, or by coordinating information from appropriate Quality, Finance, Engineering, or Business teams Support quote follow-up for assigned accounts directly and/or with the sales channels on high-impact opportunities Participate in the monthly development and reporting of the bookings forecast Drive the development of departmental performance goals and metrics, as well as departmental process improvements Reviewing and managing all customer quality scorecards for accuracy and communicating performance to the management. Also responsible for working with the customer in correcting any errors with the scores if required Become an expert in all inside sales and customer service functions and processes within our system tools (Visual, Access Tools, SmartSheets), and be able to train new personnel on using the systems Work collaboratively with Product Management, Field Sales, Engineering, and Operations teams to prepare non-price book quotations and gain management approval prior to quoting in accordance with company policies and procedures to maintain budgeted gross margins Work collaboratively with Production/Planning, ensuring accurate lead times and that order status updates are provided to customers Manage projects necessary to meet business requirements and opportunities Train and develop employees by leading by example Conduct comprehensive market research to identify industry trends and deliver actionable insights that keep the sales team aligned with evolving market needsSystems You’ll UseGoogle EnterpriseERP SystemADPEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.