Patient Service Specialist- Oshkosh

Patient Service SpecialistConcentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.ResponsibilitiesGreet patients and visitorsCommunicate wait times to patients and direct them accordinglyObtain authorization, as needed, to process patients for servicesCheck in patients using appropriate patient management systemExplain all required forms to patients and ensure proper completion of all paperworkAnswer incoming telephone lines and direct the caller accordinglyContact patients regarding appointment reminders, rescheduling, or cancellations.Check out patients in appropriate patient management system and distribute recordsFile paperwork, medical records, and correspondenceMaintain inventory of office supplies and printed formsManage dissemination of all paperwork to outside parties including non-injury, custody, and control formsFollow HIPAA guidelines and safety rulesAttend center staff meetingsParticipate in initial and ongoing training as requiredComplete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support GroupAssist Center Operations Director or other leader in managing daily administrative functionsAssist in maintaining a neat, clean, and orderly appearance throughout the facilityUse employer reporting tool to scan and distribute employer results and paperworkReview clinician transcriptions and enter applicable charges via internal charge entry system.Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadershipThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsEducation Level: High School Diploma or GEDJob-Related Experience6 months to 1 yearWorking knowledge of state-specific occupational medicine requirements preferredJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated effective communication and interaction with employers, patients, providers, and other employeesDemonstrated ability to maintain working relationship with all levels of employeesDemonstrated excellent customer service skillsDemonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applicationsAbility to perform all aspects of front office operationsDrive to achieve or exceed established service standardsBenefits:401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedEqual Opportunity Employer