Customer Relationship Manager

Customer Relationship Management PositionWe are a quickly growing computer repair and sales center located in the heart of San Francisco. We have an immediate opening for an entry level, full time Customer Relationship Management position. This is a great opportunity to work in a fun, dynamic, fast-paced, and challenging environment with opportunity for advancement.Essential Duties and ResponsibilitiesThe main duties include but are not limited to:Answering and returning phone calls, voicemails, and emailsReceiving customers for repairs and salesCraigslist, E Bay, and Amazon posting and managementCreating ads for POP and promotionsSales and repair lead follow upDatabase/ POS system updatingIn person, phone, and email customer serviceFront of house organizationMaintaining a safe and clean work environmentSystemization of maintenance responsibility delegationMaintaining a professional image and attitudeReceiving and preparing shipmentsAccessory inventory management, restocking, pricing, and labelingManaging RMA for malfunctioning itemsRestocking of office suppliesGeneral errands and other tasksSpecial Skills, Experience, and RequirementsExperience and strong interest in Apple Macintosh hardware and softwareStrong sales and customer service backgroundExceptional organizational skillsProficiency of Apple Macintosh software and software configurationProficiency of Windows XP, Windows Vista, Windows 7 software, and Windows 8 configurationProficiency in MS Word and ExcelSome knowledge of Adobe PhotoshopKnowledge of E Bay, Craigslist, PayPal, and AmazonCA state issued drivers license requiredReliable transportation to and from workMust be able to lift 40 LBSMust be willing to work overtime to finish a jobPassionate about helping peoplePassionate about technology, computers and learning new systemsDrug and Alcohol Free (Must be able to pass a drug test and background check)This job is VERY dynamic and requires a great amount of professionalism and attention to detail. It will require you to be on your toes 100% of the time. All of our clients needs must be handled in an urgent manor while keeping all other priorities in mind. As a growing business there will be opportunity for advancement, opportunity to manage others, and opportunity to grow as an individual. You will become more productive, your mind will become sharper, you will be able to multi-task more efficiently, and you will be able to handle stress more effectively. You will also learn a great deal about technology, business, management, leadership, and organization.We are a relatively new but growing company. We need the next employees we hire to be a staple in what makes this company successful. This will require you to be in it for the long haul. Dont think of this as just another job. Think of it as the beginning of your career.Please send a detailed cover letter describing why you would be a good fit in our company as well as a copy of your resume. Please no drop-ins or calls. We will contact you if we decide to start the interviewing process.