Head of Account Success
As one of the most significant purchases we'll ever make, a new home deserves to be the most exciting and enjoyable experience of our life. While owning a home should be simple and joyful, people's best asset is often their least supported and biggest headache.Virtuo's mission is to help new homeowners to quickly and effortlessly begin enjoying their homes, and continue enjoying them. When ownership decisions can be complex and overwhelming, Virtuo is the trusted unbiased guide to help make them faster.What You'll Be DoingOwn expansion revenue, platform fee growth, and retention across all accountsBuild a predictable expansion pipeline in collaboration with Sales and Strategic PartnershipsTreat customer adoption, engagement, and ROI as direct revenue leversLead and Scale the Account Success FunctionBuild, coach, and develop Account Success Managers, Account Development Reps, and Product Support SpecialistsEstablish clear metrics, accountability frameworks, and execution standardsCreate consistent onboarding, adoption, and account health processes that scaleDefine and Drive Expansion ReadinessBuild repeatable & scalable Account Success playbooksEnsure your team surfaces expansion signals early and consistentlyMaintain executive relationships within strategic accountsSupport High-Value DealsPartner with leadership on late-stage enterprise deals and expansionsDemonstrate credibility around post-sale execution, ROI delivery, and long-term growth potentialHelp unblock deals where implementation or post-sale concerns ariseChampion the Customer VoiceRepresent customer outcomes in product roadmap and strategic planning discussionsPartner with Product, Data, and CX teams to ensure customer insights drive value creationInfluence prioritization decisions with commercial and customer impact dataHow You'll Be MeasuredAccount health scoreWho You AreA commercially minded Account Success leader who thinks in revenue, ROI, and expansion, not tickets or check-ins. You're comfortable operating early in a company where playbooks are still forming, strong at executive communication, internal alignment, and building systems that scale.What We're Looking For7–10+ years experience in Customer Success, CS Ops, or Revenue/Growth rolesProven experience owning expansion & retention targets, building CS teams, and operating cadenceStrong people leadership and operational rigorData-driven with experience using CRM and tooling (HubSpot, health scoring, dashboards)Bonus: Vertical SaaS experience, B2B2C platforms, and/or enterprise/mid-market account ownershipWhat We OfferPaid vacationWork-life balanceEnergized and collaborative work environmentJ-18808-Ljbffr