Product Support Representative

Job Description Sutro Software is seeking a customer-focused Product Support Representative to help users resolve product issues, answer questions, and navigate software features. The ideal candidate is patient, detail-oriented, and committed to providing reliable support while maintaining a positive customer experience. Key Responsibilities * Respond to customer questions about software products and features * Troubleshoot common technical and product-related issues * Guide users through solutions and basic product workflows * Record support requests and maintain accurate customer information * Escalate complex issues to the appropriate technical teams * Follow up with customers to confirm issues are resolved * Share customer feedback to help improve product support Requirements * High school diploma or equivalent; further education preferred * Customer service or technical support experience is an advantage * Strong written and verbal communication skills * Basic computer skills and problem-solving abilities * Excellent attention to detail and time management * Ability to work independently and collaboratively Benefits * Competitive annual salary * Health benefits, subject to eligibility * Paid time off, subject to company policy * Training and professional development opportunities * Potential retirement benefits, subject to eligibility About the Company Sutro Software is the company name provided for this listing. Its official business identity and the specific software products supported by this role should be confirmed before publication. Pay: $50,000.00 - $65,000.00 per year Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Relocation assistance * Retirement plan * Tuition reimbursement * Vision insurance Work Location: In person