Product Support Representative
Job Description:
Sutro Software is seeking a customer-focused Product Support Representative to help users resolve product issues, answer questions, and navigate software features. The ideal candidate is patient, detail-oriented, and committed to providing reliable support while maintaining a positive customer experience.
Key Responsibilities:
- Respond to customer questions about software products and features
- Troubleshoot common technical and product-related issues
- Guide users through solutions and basic product workflows
- Record support requests and maintain accurate customer information
- Escalate complex issues to the appropriate technical teams
- Follow up with customers to confirm issues are resolved
- Share customer feedback to help improve product support
Requirements:
- High school diploma or equivalent; further education preferred
- Customer service or technical support experience is an advantage
- Strong written and verbal communication skills
- Basic computer skills and problem-solving abilities
- Excellent attention to detail and time management
- Ability to work independently and collaboratively
Benefits:
- Competitive annual salary
- Health benefits, subject to eligibility
- Paid time off, subject to company policy
- Training and professional development opportunities
- Potential retirement benefits, subject to eligibility
About the Company:
Sutro Software is the company name provided for this listing. Its official business identity and the specific software products supported by this role should be confirmed before publication.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person