Customer Experience Associate

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?Come Join ReSource Pro!Your Role...Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.In This Role, You Will...Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for themFollows establishes processes and procedures to complete routine regulatory complianceClient intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.Processing and tracking applicationsProvide exceptional customer service to customersWhat You Need to Be Successful...High School diploma or equivalent1-2 years of customer service experience 1-2 years of office experience preferredPrevious insurance experience or basic insurance knowledge preferredLicensing experience preferred but not requiredCustomer-centric mindset; enjoy providing a service and solving customer problemsStrong written and verbal communication skillsProcess-focused and detail oriented; committed to accurate documentation Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systemsYour Compensation...Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.Your Benefits & Perks...100% paid employee health insurance available on Day 1Eligible for all medical, dental, and vision benefits on Day 1Remote positions are Internet stipend-eligible401k with employer match, vested on Day 1HSA/FSA availableLong Term and short-term disability employer-providedGenerous PTO plan with paid holidays + floating holidaysDevelopment and growth opportunitiesComprehensive wellness program and prioritization of employee healthYour Interview Process...To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.The Standard Interview Process IncludesBehavioral Interview with Talent Acquisition Online talent assessment Hiring Manager Interview*Additional interview steps may be added depending on the position or if further evaluation is needed.Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.