Dispatcher

**MAKE A DIFFERENCE, EVERY DAY!****Do you enjoy helping people and working as part of a small team that makes a huge difference in our community every day? We have opportunities for you to be a part of the team at Paratransit Services, Operators of RiverCities Lift.**JOB TITLE:** Dispatcher/SchedulerREPORTS TO:** General Manager or designeeFLSA STATUS:** Non-ExemptDIVISION:** OperationsLOCATION:** LongviewResponsibilitiesResponsible for working with trip request data to develop efficient schedules and performdispatching duties. Responsible for reviewing, revising, and producing final schedules usingscheduling software; refines trip assignments to increase productivity, improve ride quality,and adjust individual route schedules to provide resources that match demand. Analyzesfeedback and service delivery issues and recommends and implements changes.Schedules driver assignments. Dispatches vehicles and drivers through the use of acomputerized dispatch system. Monitors efficient utilization of assigned vehicles to limitpassenger ride times and ensure on-time passenger service. Operates required radio andcommunication equipment.Duties Performs scheduling function for trips. Analyzes feedback concerning service delivery issues and recommends changes thatwill improve service. Monitors radio transmissions to assure operators are observing schedules; identifiesservice disruptions and initiates corrective action; monitors adequacy of service andrecommends adjustments. Contacts drivers to reschedule work, when necessary, to maintain shift strength. Informsrelief dispatchers of any special circumstances or conditions affecting service delivery. Monitors operating practices to assure compliance with rules and regulations; reportviolations, including customer complaints, to supervisor or assigned individual. Provides drivers with written work manifest at the beginning of work shift; updatesmanifest throughout the day and advises operator of changes. Researches and responds to inquiries from passengers regarding delayed arrivals,cancellations, or other schedule information. Contacts appropriate law enforcement agencies, medical services and/or supervisorypersonnel in emergency situations. Monitors and adjust passenger schedules and vehicle load capacities as necessary tomaintain operational effectiveness and efficiency. Completes and maintains late pick-up and cancellation records and prepares otherrequired written documents, reports and logs. Works cooperatively with all departments and business contacts to ensure qualityservice is provided. Ensures that specific services are provided to meet the needs of particular clients. Provides assistance to drivers and passengers when an emergency situation develops,and assists central maintenance in routing of vehicles for repair. Performs other related duties as assigned.**SUPERVISES: N/A**** **Physical DemandsPosition is primarily sedentary and performed in an office environment; required to sit forlong periods of time working at a computer and using a telephone and/or headset and aradio. Position is fast paced, and work may be done under stressful conditions.Must be able to hear and speak well enough, with or without correction, to receive andgive detailed information through oral