Loan Servicing Representative

Loan Servicing RepresentativeWe are a well-established and stable financial services organization with over 60 years of experience in the Manufactured Housing industry. Our company is focused on delivering reliable lending solutions and is currently enhancing its servicing platform to support continued growth and operational excellence. Job PurposeThe Loan Servicing Representative will support the day-to-day servicing of a consumer loan portfolio. This position will be located in Memphis, Tennessee (Remote Possible). Duties and ResponsibilitiesServicing Operations Process borrower payments Maintain accurate loan records and all activity associated with each account Lead loan boarding and data validation. Borrower Support Respond to borrower inquiries in a timely and professional manner Support the resolution of borrower issues, complaints, and disputes Collections and Account Monitoring Monitor delinquent accounts and assist with collections outreach efforts Follow established procedures for payment reminders and escalation of past-due accounts Maintain accurate documentation of borrower communications and collection activities Compliance and Documentation General knowledge of and operate the division in compliance with all applicable regulatory requirements and company servicing policies Assist with internal audits and quality control reviews Platform Implementation Support Collaborate with senior leadership and vendor support teams on the implementation of a new servicing platform Assist in testing system functionality as well as identifying process improvements Support development of servicing workflows and procedures within the platform The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned. QualificationsMinimum 5 years of mortgage loan servicing experience Strong understanding of loan servicing processes, including payment processing, borrower communication, and account maintenance Experience working with loan servicing systems Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Education / Licensing Experience servicing manufactured housing or chattel loans Knowledge of The Mortgage Office (TMO) servicing platform Experience supporting servicing platform implementations or system transitions Physical Requirements of the JobFrequent use of computer, keyboard, mouse and phone during the workday. No Heavy lifting is required. Work EnvironmentWorking indoors in an office environment TravelMinimal travel to Headquarters one to two times per year. Work ScheduleFull-time schedule, Monday through Friday, 40 hours per week In-person attendance is an essential function of this position. Job ClassificationThis is an exempt position under the Fair Labor Standards Act CompensationCompetitive salary based on experience. BenefitsJoin a highly effective team of professionals that values collaboration, accountability, and resultswhile maintaining a healthy work/life balance. Our culture is built on mutual respect, clear communication, and a shared commitment to excellence. We take pride in creating an environment where employees are supported, empowered to contribute, and given the opportunity to grow alongside a stable and successful organization. Comprehensive medical, dental, and vision insurance 401(k) plan with company match Paid time off and company holidays Flexible work environment, including remote work options Employee Stock Purchase Plan (ESPP) Tuition reimbursement and professional development support Employee assistance program (EAP) Life and disability insurance coverage Career advancement opportunities within a growing organization Stable company with a long-standing track record of success Our company will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with human resources should you require an accommodation or have any questions. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.