Customer Service Representative I Paratransit

DescriptionUndergeneral supervision,the Customer Service Representative Iis responsible forproviding information in response to inquiries about paratransit services.Examples of Duties* Answer customer complaints or questions related to service issues; interprets and explains departmental rules and regulations.* Perform a wide variety of clerical duties utilizinga computer, various software, and/or office equipment.* Maintain records, logs, and schedules of calls received to schedule trips, dispatch drivers, and process customer cancellations and no shows.* Answer inquiries from paratransit riders and the public regarding the operations, procedures, and policies of paratransit programs.* Respond to telephone and walk-in inquiries and provide information to paratransit riders and the public about other relevant transportation programs.* Assist program staff members with conducting information meetings for paratransit riders and members of the public.* Process and file schedules and reports.* Assume the role as a Customer Service Representative II, as needed.Minimum QualificationsQualifications (required):* High School Diploma or G. E. D. (General Educational Development) equivalent.* Minimum of one(1) year of customer service experience involving public contact.Preferred:* Experience working in a paratransit environment.Supplemental InformationEvaluation PlanComputer Based Test: 30%Interview: 70%Evaluation of Training, Experience & Personal Qualifications: P/FTotal of Interview and Evaluation T.E.P: 100%Additional points may be awarded for:* Veteran Points: 0 - 15 points* Detroit Residency Credit: 15 pointsLRD: 02/16/2024