Ticket Services Event Supervisor

Position Summary Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow. At Portland'5 Centers for the Arts, a world-class venue rated in the top five in the country, our mission is to make a difference in the community through the arts by building and engaging the community and by making the arts accessible in an environment where everyone feels connected in a welcoming, safe space. Home to arts organizations such as Oregon Children's Theatre, Oregon Ballet Theatre, the Oregon Symphony and the Portland Opera, it's among the largest performing arts centers in the US with approximately 1,000 performances and 900,000 attendees annually and generates an average of $60 million in regional spending and more than 700 jobs each year. The five theatres at Portland'5 have showcased countless events over the years including Broadway shows, concerts, comedy shows, plays, children's theatre, lectures, dance and much more. We are purposeful in presenting our diverse community with meaningful performing arts performances and spaces that are welcoming and accessible to everyone. We’re seeking reliable, enthusiastic, people-person’s to provide exceptional leadership to supervise the ticket sellers as they sell tickets for various events at the Portland'5 Centers for the Arts in downtown Portland. At Portland'5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive. As the Ticket Services Event Supervisor you will: Supervise and coordinate the activities of staff involved in selling tickets during event. Provide staff with cash and event information, including special promotions. Provide advice and technical assistance; trains; evaluates; resolves disputes and problems. Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements. Prepare box office for event selling activates ticket sales; releases promoter and box office holds. Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters. Provide customer service; assists with ticket sales, provides will-call, monitors box office lines. Use creative problem solving skills to address seating, technical, and customer service issues as they arise. Attributes for success: Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing. Knowledge of basic accounting principles and cash-handling best practices. Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form. Work effectively and successfully in stressful and sometimes difficult situations. Proven record of working effectively with information management systems, and adapt quickly to system changes and updates. Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteous from others. Ability to work various shifts, including evenings, weekends and holidays. DIVERSITY AND INCLUSION At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community. Learn more about Metro’s Diversity Action Plan TO QUALIFY We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant. Minimum qualifications: Associate’s Degree with course work in marketing or business, and A minimum of three years of experience in the operation of a reserved seating box office or ticketing center; OR We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position. If this statement is true for you, then you may be ineligible to apply: If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years. Like to have qualifications: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position. Previous supervisory and/or lead experience in a union environment. SCREENING AND EVALUATION The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment. A completed online application; AND Responses to supplemental questions The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change. Initial review of minimum qualifications In-depth evaluation of application materials to identify the most qualified candidates Consideration of top candidates/interviews Testing/assessments (if applicable) Reference check Background, driving records check for finalist candidate (if applicable) COMPENSATION, BENEFITS AND REPRESENTATION The full salary range for this position is step # 1, $25.01 per hour to step # 7, $33.51 per hour. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between Step 1, $25.01 per hour to the equity range Step # 2, $26.26 per hour. This position is eligible for overtime and is non-represented It is classified as a Ticket Services Event Supervisor (Download PDF reader). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description. Questions? Talent Acquisition Specialist: Lamarkus Gilliard Email: lamarkus.gilliard@oregonmetro.gov Additional Information Equal employment opportunity All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law. Accommodation Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance. Veterans' preference Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process. Hybrid Telework Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations. Pay equity at Metro No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act. Online applications Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance. How to Apply For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page. Government Jobs For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page. As part of the Metro family, you play a vital role in serving the people of the greater Portland region. Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status. Part-time employees benefits are based on position and the number of hours worked. A few of the benefits that may be offered are: Medical, dental and vision health insurance Paid sick leave Paid vacation, holiday and other leave Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department For part-time employees, employee contributions to health insurance premiums are pro-rated based on the number of hours they work. Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling. Learn more about employee benefits. Some positions are represented by a union and have additional benefits. View union contracts here.