Clinic Services Support Supervisor (Non-Union) 26-37

Job DetailsDescriptionPosition: Clinic Services Support Supervisor (Non-Union)Position code: 26-37Position Location: All SitesCurrent Work hours: 40HRS/WK (salaried position)Compensation Range: $63,653.83-$87,486.76 AnnuallyPosition Dates: ASAPSupervisor: Nicole Beagle, COODate Position Posted: 5/4/2026Internal Deadline: until filledRequirements: A bachelor’s degree in human services is required. One year of supervisory experience preferred; a minimum of one year of mentoring experience is required. Scheduling of case assignment experience preferred.Testing Requirements: Critical Thinking All internal and external job applicants are required to use UltiPro to apply for this position. Please see the Sanilac County CMH website at www.sanilaccmh.org and click on “Employment”.Job DescriptionJob Title: Clinic Services Support SupervisorDepartment: CMA/Peer SupportsLocation: Supervisor: Chief Operating OfficerShift: 40 hours average (Flexible, salary)Classification: ManagementPrepared Date: 05/04/2025Reviewed By HRRevised By: COO/HRMSummaryRevised Date: Under the direction of the Chief Operating Officer, Supervisors provides management, leadership, supervision and development functions to the CSMA, Peers, and Parent Support Partners. They are to demonstrate considerable skill and independent judgment to carry out the responsibilities of this position.ESSENTIAL DUTIES AND RESPONSIBILITIES Include The FollowingResponsible and accountable in all non-clinical and administrative matters, i.e., budget, purchase requisitions, inventory, personnel, discipline, etc. assuring effective and efficient services are delivered and meeting the assessed needs and desires of persons served.Responsible for staff and program supervision, including the development/implementation of staff and program schedules, position descriptions, training requirements, policy compliance, staff assignment, scheduling of substitutes, approval of time sheets, leave time, completion of performance evaluations, discipline, etc., and the provision of leadership and consultation to staff to improve program services.Responsible for oversight of the programs and coordination with staff to assure a safe and healthy work environment for staff and persons served, and for supervision of volunteers, student interns and other unpaid personnel assigned.Responsible and accountable to ensure all services provided are in compliance with Department of Community Health, Medicaid, Michigan Mental Health Code, Recipient Rights, CARF standards and other standards or procedures adopted by the agency. Responsible for the identification of, and effective follow up, on problem areas, communication with supervision/management, suggestions for improvement, including participation in agency committees, strategic planning and development/achievement of goals for quality improvement.Responsible for the design and development of effective training activities and the supervision of training programs for persons with developmental and psychiatric disabilities including:Participation in Individual Plan of Service meetings as requested, assurance of appropriate training goals and objectives, and assurance that individual plans are implemented and documented as designed.Oversight and supervision of paraprofessional personnel in meeting timelines for submission of reports/documentation and conforming to standard policy, procedures, and ethics.Development, implementation and monitoring of community/volunteer activities for persons served designed as experiential practice for skills being developed.Responsible for coordination with other Agency programs and community agencies to enhance/assure effective services for individuals served acting as an Agency representative on committees or collaborative bodies as assigned.Responsible for conducting and chairing, at minimum, bi- weekly staff meetings and in-service training, staff development and program planning as assigned.Responsible for making educational presentations within the Agency or for local groups to further the understanding of mental health programs as requested.Responsible for the design and development of effective training activities and the supervision of service programs for persons with developmental and psychiatric disabilities including:Develop plans for new work projects and ensures that all production meets quality standards.Responsible for developing marketing strategies and plans for products and services available through SCCMHA, in conjunction with the COO and public relations.Perform other duties as assignedCOMPETENCIESCOMPETENCIES FOR MANAGERIAL STAFFSanilac CMH staff are dedicated to providing services to the community to improve lives. When they see a task that needs to be completed, they step in to assist or are first in line to help the Agency in promoting recovery, discovery, and independence. Each staff member works within their strengths and collaborates with their coworkers so that collectively we are a stronger whole. Staff provide positive feedback and suggestions to improve the quality of care in the Agency. They hold their coworkers, the individuals they serve and the community in high esteem.To perform the job successfully, an individual should demonstrate the following competencies:Initiative/Organization/ReasoningTakes initiative and steps in to take on difficult challenges.Willing to identify problems and work to resolve them in the early stages.Plans and organizes work activities and uses time efficiently.Properly organizes and carries out job tasks in a timely manner.Sets expectations and monitors delegated activities.Know and understand job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.Is enthusiastic about the Agency’s Mission and is a positive influence for co-workers and individuals served.Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.Is willing to think outside of the box while able to make sound decisions and take actions based on sound reasoning and weighing possible outcomes.Ethics/TeamworkConsistently treats all people with dignity and respect.Demonstrates expected ethics and principles.Accepts responsibility for actions and follows through on commitments.Demonstrates ability and willingness to work cooperatively and effectively as part of a team.Willingly acknowledges team members and co-workers’ value to your work.Emotional IntelligenceVerbal and written communication is constructive, effective, respectful, and clear.Exhibits confidence in others, takes action and reacts well under pressure.Willing to take the time to learn about co-workers’ personalities so that working together is more effective.Willingness to ask questions, listen to others’ ideas, and understand how the impact of your work impacts your co-workers/team.Provides direction to subordinates and provides regular feedback/responsible for subordinate activities.Willing/Ability to be cost conscious. Works within budget/develops and implements cost saving methods.Staff are expected to learn and understand job functions and carry out tasks in a proficient manner.Supervisory ResponsibilitiesManage staff, responsible for overall direction, coordination, and evaluation. Carry out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION And/or EXPERIENCEA bachelor’s degree in human services is required. One year of supervisory experience preferred; a minimum of one year of mentoring experience is required. Scheduling of case assignment experience preferred.Language SkillsAbility to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.Mathematical SkillsIntermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Has the ability to apply concepts of basic algebra and geometry.Reasoning AbilityAbility to define problems collects data, establish facts, and draw valid conclusions. Has the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Certificates, Licenses, RegistrationsValid Michigan Chauffeur’s license.Computer SkillsTo perform this job successfully, an individual should have knowledge of QuickBooks, Word Processing and Excel software. Typing speed of 45 wpm is recommended.Physical DemandsOTHER SKILLS AND ABILITIES:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; stoop/kneel use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee occasionally works in outside weather conditions, near moving vehicles and machines, in areas where universal precautions and confrontation avoidance techniques are practiced and is occasionally exposed to risk from body fluids.The noise level in the work environment is usually moderateSanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence. An employee in this or any position is expected to support the employment environment. This includes having lived experience with behavioral health issues.Welcome to Sanilac County Community Mental HealthIn your orientation, you will find several benefits. You may want to take a moment to review the benefits listed below and costs associated with each of them. You must work over 30 hours per week to be eligible for medical and café benefits. Paid time off accruals are based on hours worked.BenefitPlanEligibilityContributions per MonthMedical InsurancePOS $1,000/$2,000- 20%BCN POSAnnual Deductibles-In Network-Individual-$1,000/Family- $2,000First of month following hire date.$152.13 - Single$317.08- Two Person$417.11 - FamilyMedical InsuranceBCN HMO $2,000/$4,000BCN HMO HDHPH.S.A. Eligible PlanAnnual Deductibles-Single-$2,000/Family- $4,000First of month following hire date.$64.87- Single$134.73 - Two Person$178.91 -FamilyMedical/Rx AlternateHMO HSA $3400/$6800Exchange State Bank-H.S.A HostBCN HMO HDHPH.S.A. Eligible PlanAnnual Deductibles-In Network-Single-$3,300/Family-$6,600First of month following hire date.$0.00 - Single$0.00 - Two Person$0.00 - FamilyAnnuity/Decline Medical PlansNationwide 457bEligible if waived all medical plans$233/Month (less Social Security & Medicare taxes)Dental InsuranceBCBSMAnnual Max-$1,500 per memberOrthodontics-$1,500-lifetimeFirst of month following hire date.$51.22- Single$102.45 - Two Person$179.28 – FamilyVision InsuranceNation Vision AdministratorsNVAFirst of month following hire date.$10.54-Single$18.94-Employee+ Spouse$16.84-Employee+ Child(ren)$27.38-FamilyAFLACMultiple plans available for review for employee only and for family membersFirst of month following hire date.Costs vary depending on plans purchased.Deferred CompensationNationwide-457Bsame account as your retirement contributions.Prior to the first of each month.Set up your own account or $233 (pretax) from medical opt out optionLife InsuranceRELIANCE- $55,000 Policy Automatically if Union member.Can purchase additional Personal and Dependent/Spouse coverage.First of month following 1st full month of employment.Employee Only - $0.00Additional Personal andDependents/ Spouse coverage charges will vary.RetirementNationwide 401(a)-If hired on or after 9/1/2019 the Authority shall contribute an amount equal to three percent (3%) of the employee’s base wage.Pension-For Employees hired prior to 09/01/2019, the pension formula will be a two percent (2%) multiplier and the Employer will continue to provide contributions as actuarially determined to insure the financial soundness of the fund.Vested in the Authority’s contributions once thirty-six (36) months of service are completed with the Authority.Vested in the Authority’s contributions once eight years of service are completed.The Authority shall contribute fifty cents ($0.50) to the 401(a) Plan for each dollar ($1.00) an Employee contributes to his or her 457B Plan up to the first six percent (6%) of the employee’s base wage.The Authority shall not contribute more than six percent (6%) of the employee’s base wage for its total contributions under this section.Long Term DisabilityRELIANCE – 90-day disability waiting period & receive 66 2/3% of your incomeFirst of month following 1st full month of employment.No cost to employeePTOUpon commencement of Employment - 25 daysAfter completion of Three Years of Employment – 30 daysAfter completion of Nine Years of Employment – 35 daysAfter completion of Twelve Years of Employment – 40 daysAccrued bi-weekly at the close of the pay period based on hours worked. 40 hours worked receives full accruals.If time is used before 3 months and employee leaves, they must repay used portion.See Union Contract.Holiday Days14 days per yearPaid upon 1st day with Agency.If part time, then you receive pay for regularly scheduled days/hours only.Tuition ReimbursementMay be reimbursed up to $5,250 annually. *Requires approval and funding availability limited spaces approved each year / contingent upon funding & Agency need.Note if you do not need medical insurance, $233.00 per month (less Social Security & Medicare Taxes) will be deposited into an annuity account. You will need to set up the annuity account through Nationwide Retirement.For time off, it is calculated upon the number of hours worked – to reach the maximum benefit, you must work 40 hours per week.