Customer Resolution Supervisor

A company is looking for a Supervisor, Customer Resolution. Key ResponsibilitiesManage high-risk loans and complex customer issues, conducting root cause analyses Collaborate across departments to resolve customer disputes and maintain service level expectations Take ownership of escalated cases, ensuring timely resolution and compliance with regulatory requirementsRequired QualificationsDeep operational knowledge of mortgage servicing Experience in handling complex customer issues High School Degree with five years of experience or a Bachelor's Degree with five to eight years preferred Proficiency in Microsoft Excel and relevant software applications Ability to work under pressure and independently while collaborating with others