Luxury Guest Reservation Specialist - The Diplomat Beach Resort, Curio Collection by Hilton

Where Coastal Ease Meets Elevated Design. Be Part of an Iconic TransformationSet between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter-pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury.We are seeking a Luxury Guest Reservation Specialist who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys.Check us out: The Diplomat Beach ResortIf you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:Access to pay when you need it through DailyPayMedical Insurance Coverage - for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelParental leave to support new parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*401K plan and company match to help save for your retirementHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programs* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.What will I be doing?Process reservations accurately via phone, email, chat, mobile channels, and online platforms.Deliver personalized luxury service through tailored recommendations based on guest needs.Actively promote and sell premium products, including:- Signia Club access- Beach Club amenities- Suite and premium room upgrades- Resort packages and signature experiencesIdentify sales opportunities and use value-based selling to drive revenue.Maintain expert knowledge of room types, Club benefits, Beach Club offerings, F&B, spa, and resort amenities.Collaborate with Front Office, VIP Services, Events, and Revenue teams to ensure alignment.Utilize reservation systems with precision.Address guest concerns with empathy and luxury service standards.Uphold PCI and data privacy protocols.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?