Service Operations Coordinator

Benefits:Bonus based on performanceOpportunity for advancementTraining & developmentMister Sparky Electric – Little Rock AreaPart-Time | Monday–Friday | 2:00 PM – 6:00 PMMister Sparky is seeking a high-performing Service Operations Coordinator to support daily field operations, scheduling efficiency, and customer communication.This is not a basic call center position. This role supports dispatch, manages inbound and outbound scheduling, protects technician productivity, and directly impacts revenue and customer experience.If you are highly organized, calm under pressure, and comfortable navigating multiple software systems at once, you may be the right fit.Position OverviewThe Service Operations Coordinator supports the Operations team by:Serving as secondary phone coverage during peak hoursActing as primary or backup dispatcher depending on daily operational needsPerforming outbound scheduling to maintain full technician calendarsManaging Agreement Membership renewals and maintenance schedulingCommunicating schedule updates and arrival windows to customersSupporting revenue optimization through proactive scheduling efforts This role requires strong computer proficiency, multitasking ability, and operational awareness.ScheduleCore schedule is Monday through Friday, 2:00 PM to 6:00 PM.Additional hours may become available at times based on operational needs, seasonal demand, or performance. These opportunities are optional and will be discussed in advance.This position offers the potential for expanded hours and responsibility for the right candidate.Core ResponsibilitiesAnswer inbound calls professionally and efficientlyAssist with dispatch and real-time schedule adjustmentsFill shortfalls in the schedule through outbound contactMaintain membership renewals and recurring maintenance bookingsCommunicate clearly with customers and field techniciansWork within CRM and scheduling software systems accuratelyMaintain professionalism and composure in high-volume situations This role supports technician productivity, close rates, and customer retention.What We're Looking ForStrong computer skills and comfort learning new software quicklyAbove-average communication skillsAbility to think critically and make sound decisions in real timeDetail-oriented and organizedProfessional demeanor and punctualityPrior dispatch, scheduling, or service-industry experience preferred Minimum RequirementsHigh school diploma or equivalentPrior customer service experience preferredAbility to pass background check and drug screening ImportantThis position is software-heavy and operationally focused. Applicants must be comfortable working extensively on a computer and navigating multiple systems simultaneously.About Mister SparkyAt Mister Sparky, professionalism, punctuality, and expertise define our service. We are committed to delivering exceptional customer experiences and supporting our team with strong systems and leadership.If you are seeking a structured, fast-paced environment where your work directly impacts daily performance, we welcome your application.Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.