Queue Coordinator

MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD. SHIFT—Monday – Friday 10 am – 6 pm Responsibilities include, but are not limited to: Review, assign, reconcile and support the management of service tickets throughout their lifecycle Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers Help coordinate with IT service providers and communicate outages and plans for recovery Help provide technical assistance and support for Workflow Management services Communicate with technicians to determine task assignments Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments Conducts database research to support ticket requirements Follows up with other work centers to ensure task completion and task assignment Monitor and support ticket workflows Minimum Qualifications: Bachelor’s Degree with 2+ years of relevant experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience 1+ years of experience with ServiceNow 1+ years of experience/ working with Workflows Clearance Requirements: Must have a current/active TS/SCI w/ Poly Physical Requirements: Must be able to remain in a stationary position 50% and use repetitive motions Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Communication with co-workers, management and customers, which may involve delivering presentations Move about freely in a laboratory setting