Desktop Support Engineer

Position Summary The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities Event and Meeting support Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control) Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech. Experience supporting C-Suite level executives, working comfortably to provide audio/mic support Conferencing & Room Support Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays. Perform fleet-wide room certification and readiness checks. Maintaining Conference Room systems, ensuring Firmware and software currency is updated Frequent Conference room testing and functionality checks Incident Response, Ticketing & Service Management Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira). Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure. Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Qualifications Required 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support. Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems. Must have strong customer-facing skills and be comfortable interacting with C-Suite executives Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals. Strong documentation and communication skills. Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment Preferred Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools. Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)