Helpdesk Analyst

Job Title: Helpdesk Analyst Duration (Contract): 12 Months Client Location: Middletown, CT 06457 Location Preference: Onsite Job Description As a Help Desk Technician, you will provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalated, as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. Required Skills, Experiences, Education and Competencies: PC Hardware and software installation End user support - face to face and via telephone Excellent customer service skills Experience with computer system and user administration. Technical familiarity with Microsoft Active Directory. Experience with Windows 10,11 Experience with Office 365 Experience with Device Management, Device Imaging, Device Troubleshooting. The hourly range for roles of this nature are $20.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer. J-18808-Ljbffr