Director of EPC Warranties

DescriptionTitle: Director of EPC WarrantiesDepartment: EHSQLocation: Houston, TXSupervisor: Sr. Director of EHSQFLSA Status: ExemptPosition Status: Permanent, Full-TimeWork Status: Hybrid/RemoteDIRECTOR OF EPC WARRANTIESHanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superiorquality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.SummaryThe Director of EPC Warranties will be responsible for all aspects of the warranty program, utilizing a cross-functional leadership style working closely with internal teams such as Construction, Engineering, and Purchasing as well externally with OEMs who have supplied equipment and subcontractor for workmanship claims. The candidates shall have adequate technical & commercial aptitudes and be able to understand what constitutes legitimate warranty claims and technical issues faced by the completed projects.This position reports to the Sr. Director of EHSQ or another management personnel that the CEO of the Company may designate. This position is Hybrid/Remote located in Houston, Texas working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. There are requirements for travel, as necessary across projects in the warranty stage. This position is expected to travel up to 40% of the time.Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.Essential Job Function & ResponsibilitiesLead the design, development, and continuous improvement of processes to track warranty claims and related KPIs Designs strategies to minimize the overall cost of warranty claims Leads the deployment of upstream warranty requirements into downstream contracts Provide management expertise and insight to accurately mitigate risks associated with warran- ties Handles or oversees and provides support to manage warranty claims, from initiation to close- out Interprets contract language to understand Contractors and Vendors responsibilities related to equipment and workmanship Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations to each customer and developing a collaborative relationship Ability to find creative solutions to complex problems Reviews and analyzes contract records to advice technical and Commercial SMEs to determine legitimacy of claims Coordinates clarifications and closure with contractors and OEMs on warranty related queries, in timely mannerSupports integration of Company systems to track, monitor and control costs of warranty claims Oversees the warranty claims reporting by creating and maintaining a database of all claims Prepares dashboard reports and recommendations for progressing warranty claims along with KPIs and advises team on data-driven decision making Ensures accurate utilization of approved systems for document control and updates of war- ranty claims and repairs Leads the communications with owner, projects, and HQ for identifying, monitoring, and re- solving warranty claims Interfaces with legal counsels as appropriate Supports continuous improvement initiatives Create cost of claim closure financial estimates; risk and opportunity management Negotiate, draft and execute end of warranty settlements See through the execution of any QCELLS USA EPC warranty obligations alongside team members Performs additional assignments as required, for EHSQ support.Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this positionRequired QualificationsBachelor’s Degree from an accredited university and 10+ years of experience or 15+ years of experience managing claims or utility-scale solar/renewable energy Contract management experience Prior experience in the contract negotiation, project management, engineering, warranty management, solar industry experience Proficiency in the Procore Construction Management Software, and Microsoft software suite (Word, Excel, PowerPoint) Ability and desire to negotiate warranty claims with internal and external customers Strong oral and written communication skills directed at both internal executives and external customers Proven team player and collaborator with various levels of corporate structures Successful track record of operating commercially and executing plans effectively Ability to effectively present information internally and externally Proven experience working in fast paced, high visibility environment Experience working in cross-functional teams Travel Required: up to 40% PREFERRED QUALIFICATIONS PowerBI experiencePrior customer facing role EXAMPLES OF PHYSICAL DEMANDSStationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day Move/Traverse: infrequently bend, stand, stoop and/or walk Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 poundsHearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far Climb: occasionally ascends/descends on stairway to get to office upper and lower floors Travel: up to 40% as needed EXAMPLES OF WORK ENVIRONMENTRegular professional, office business setting Noise level ranges from low to moderate (if in office setting) Noise level ranges from moderate to high (if on construction worksite) Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at hrusa@qcells.com. Title: Director of EPC WarrantiesDepartment: EHSQLocation: Houston, TXSupervisor: Sr. Director of EHSQFLSA Status: ExemptPosition Status: Permanent, Full-TimeWork Status: Hybrid/RemoteDIRECTOR OF EPC WARRANTIESHanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing util-ity-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project de-velopment, along with Engineering, Procurement, and Construction (EPC) services for solar andBESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassingthe entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customerscan reduce uncertainty and risk, leading to enhanced investment returns and contributing to amore sustainable future.Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development,Module, and EPC teams, while ensuring close coordination with other vital internal groups suchas Project Finance, Systems Integration, and Legal. This collaborative approach ensures thatQcells USA projects deliver exceptional value and performance. With several multi-billion-dollarinvestments, Qcells is pioneering the establishment of the only complete module supply chain inthe U.S., including the expansion of our Georgia module manufacturing facility, which stands asthe largest in the Western Hemisphere.As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence inphotovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global ExecutiveHQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrellaof Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomer-ates in South Korea.SummaryThe Director of EPC Warranties will be responsible for all aspects of the warranty program, utiliz-ing a cross-functional leadership style working closely with internal teams such as Construction,Engineering, and Purchasing as well externally with OEMs who have supplied equipment andsubcontractor for workmanship claims. The candidates shall have adequate technical &commercial aptitudes and be able to understand what constitutes legitimate warranty claimsand technical issues faced by the completed projects.This position reports to the Sr. Director of EHSQ or another management personnel that the CEOof the Company may designate. This position is Hybrid/Remote located in Houston, Texas workinghours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Thereare requirements for travel, as necessary across projects in the warranty stage. This position is ex-pected to travel up to 40% of the time.Applicants must be authorized to work for any employer in the United States. We are unable to sponsoror take over sponsorship of an employment visa at this time.Essential Job Function & ResponsibilitiesLead the design, development, and continuous improvement of processes to track war-ranty claims and related KPIsDesigns strategies to minimize the overall cost of warranty claimsLeads the deployment of upstream warranty requirements into downstream contractsProvide management expertise and insight to accurately mitigate risks associated withwarran- tiesHandles or oversees and provides support to manage warranty claims, from initiation toclose- outInterprets contract language to understand Contractors and Vendors responsibilities rela-ted to equipment and workmanshipObtain thorough understanding and maintaining of QCELLS USA EPC warranty obligationsto each customer and developing a collaborative relationshipAbility to find creative solutions to complex problemsReviews and analyzes contract records to advice technical and Commercial SMEs to deter-mine legitimacy of claimsCoordinates clarifications and closure with contractors and OEMs on warranty relatedqueries, in timely mannerSupports integration of Company systems to track, monitor and control costs of warrantyclaimsOversees the warranty claims reporting by creating and maintaining a database of allclaimsPrepares dashboard reports and recommendations for progressing warranty claims alongwith KPIs and advises team on data-driven decision makingEnsures accurate utilization of approved systems for document control and updates of war-ranty claims and repairsLeads the communications with owner, projects, and HQ for identifying, monitoring, andre- solving warranty claimsInterfaces with legal counsels as appropriateSupports continuous improvement initiativesCreate cost of claim closure financial estimates; risk and opportunity managementNegotiate, draft and execute end of warranty settlementsSee through the execution of any QCELLS USA EPC warranty obligations alongside teammembersPerforms Additional Assignments As Required, For EHSQ Support.Regular attendance, in accordance with company's attendance policy and supervisory as-signment, is an essential job duty requirement for this positionRequired QualificationsBachelor’s Degree from an accredited university and 10+ years of experience or 15+ yearsof experience managing claims or utility-scale solar/renewable energyContract management experiencePrior experience in the contract negotiation, project management, engineering, warrantymanagement, solar industry experienceProficiency in the Procore Construction Management Software, and Microsoft softwaresuite (Word, Excel, PowerPoint)Ability and desire to negotiate warranty claims with internal and external customersStrong oral and written communication skills directed at both internal executives and ex-ternal customersProven team player and collaborator with various levels of corporate structuresSuccessful track record of operating commercially and executing plans effectivelyAbility to effectively present information internally and externallyProven experience working in fast paced, high visibility environmentExperience working in cross-functional teamsTravel Required: up to 40%Preferred QualificationsPowerBI experiencePrior customer facing roleEXAMPLES OF PHYSICAL DEMANDSStationary Position: frequently remains stationary up to 90% of the time and sitting up to 8hours in a dayMove/Traverse: infrequently bend, stand, stoop and/or walkCarry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to10 poundsHearing and Speech: frequently communicates with the ability to hear and talk on a regularbasis with employees, coworkers, and all personnel matters; must be able to exchange ac-curate information in these situationsSight: frequent use of sight to detect images on computer, office documents, and office ob-jects near and farClimb: occasionally ascends/descends on stairway to get to office upper and lower floorsTravel: up to 40% as neededEXAMPLES OF WORK ENVIRONMENTRegular professional, office business settingNoise level ranges from low to moderate (if in office setting)Noise level ranges from moderate to high (if on construction worksite)Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination againstrace, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, maritalstatus, pregnancy, citizenship, disability, protected veteran status and anyother classification protectedby applicable federal, state or local law.This policy applies to all terms and conditions of employment,including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be com-prehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties andresponsibilities may change at any time with or without notice, reflecting our dynamic and evolving workenvironment.We are committed to the full inclusion of all qualified individuals.As part of this commitment, HanwhaQcells will provide reasonable accommodations to all qualified individuals with disabilities to participatein the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.Please contact us to request accommodations at hr- usa@qcells.com. Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.I hereby, accept and acknowledge this job description as my own and am committing to these re-Sponsibilities And Required Qualifications.__________________________Employee Signature___________Date