Nutrition Training Specialist (Companion Animal)

As a Training Specialist, you will play a critical role in empowering our Customer Service Team by designing, maintaining, and delivering effective learning resources. You will collaborate cross-functionally with departments such as Research & Development (R&D) and Creative Services to ensure all materials and communications reflect the most accurate up-to-date information. Your efforts will directly support employee performance, professional growth, and alignment with organizational goals. As a compliance specialist, you will validate packaging content and provide assistance on state product registrations and supplier audits. This position will report to the Doctor of CompanionAnimal Nutrition.Key Responsibilities:Develop Learning Materials and Training Resources:Design and produce engaging training content, including manuals, e-learning modules, and presentations.Maintain and Update Customer Service (CS) Resources:Regularly audit and revise CS documentation, FAQs, product guides, and internal knowledge bases to ensure accuracy, consistency, and alignment with current product offerings.Collaborate with R&D to gather relevant updates and feedback.Design and Implement Training Strategies and Programs:Assess current skill levels and training needs through gap analyses, feedback, and performance data with Customer Service Manager.Develop and execute training plans that support career development, product knowledge, customer service excellence, and operational efficiency.Draft, review, and maintain SOPs, training manuals, and policy documentation to ensure consistency.Collaboration on Proofing and Quality Control of Product Packages:Work closely with R&D and Creative Services to review and validate packaging content, including claims, instructions, and nutritional details, ensuring compliance with brand standards and regulatory guidelines.Provide feedback and support revisions for packaging materials prior to finalization.Be familiar with AAFCO and pet food compliance, and support the product registration process, including preparation, submission, and maintenance of documentation in alignment with evolving regulatory requirements.Support Technical Service Projects:Assist with data entry tasks related to product formulations, feeding studies, technical documents, and other test results.Function as a basic nutritional consultant by offering informed recommendations on feeding guidelines, ingredients, and nutrition-related customer inquiries.Coordinate necessary edits across teams and updating corresponding PDF documents and resources.Support the procurement and supplier management teams in ensuring quality and compliance standards for ingredients.Onboarding New Hires:Facilitate structured onboarding programs for new team members, ensuring they are equipped with foundational knowledge, tools, and resources to succeed in their roles.Conduct orientation sessions covering company values, product knowledge, systems training, and workflow processes.Assist Customer Service:Respond to customer inquiries via phone, email, and chat on an as-needed basis, particularly for escalated or complex cases requiring in-depth product knowledge or specialized handling.Collaborate with Customer Service representatives to identify training gaps and provide coaching or resources to improve service quality and consistency.Champion a culture of continuous learning by delivering regular training opportunities and maintaining updated learning resources.Skills Required:Data Entry & DocumentationFoundational knowledge of nutrition, specializing in dogs, cats, and pet foodTechnical WritingCross-functional Collaboration (R&D, Creative Services, Customer Service Teams)Excellent CommunicatorPresentation & Facilitation (confident leading in-person or virtual training sessions for individuals or groups)PDF EditingLayout Design (comfort with visual design tools for formatting visually appealing resources, such as PowerPoint presentations, and materials)Resource/Content Creation (training resources, programs, etc.)Qualifications:Bachelor of Science in Animal Science, Biology, Biochemistry, Chemistry or equivalent5+ years of Industry ExperienceStrong attention to detail and organizational skillsAbility to manage multiple tasks and deadlines in a fast-paced environment.Effective communication and customer service skillsStrong proficiency in Microsoft Office, Hubspot, Adobe, Trello, and ExcelFamiliarity with AAFCO guidelines and standardsA collaborative mindset with the ability to work independently and take direction