Delivery Manager
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Role: Delivery Manager
Location: St. Louis, MOFull-Time RoleKey Responsibilities
Delivery Accountability Own end-to-end delivery across active SOWs. Monitor quality, velocity, SLA adherence, and milestones. Manage escalations and resolve delivery blockers. Coordinate with India and U.S.-based teams. Lead onboarding and ramp-up activities for new team members.
Program Governance:
Maintain engagement health dashboards (RAG status, financials, headcount, forecasts).Manage scope changes, risks, and commercial implications.
Ensure compliance, security, and access requirements.
Coordinate reporting, RAID logs, and action tracking.
People & Team Management:
Partner with HR and recruitment for onboarding, retention, and performance management. Represent offshore delivery teams to the client.
Account Growth:
- Identify new business opportunities within the account.
- Work with presales and solution teams on new opportunities.
- Analyze competitor presence and develop displacement strategies.
- Required Skills15–20 years of overall IT experience.10+ years in client-facing delivery management roles.
- Experience managing large-scale delivery engagements for Fortune 500 clients.
- Strong payments domain knowledge:
- Card networks
- Payment processing
- Digital payments
- Experience managing distributed India-U.S. delivery teams.
- Executive-level communication and stakeholder management skills.
- Must be authorized to work in the U.S. and be based in or willing to relocate to St. Louis.
Strong Preferences:
Prior experience with Mastercard, Visa, American Express, Discover, or similar payment networks. Experience with contract/SOW governance and client account management.