Voluntary Corporate Actions Asset Servicing Team Supervisor Hybrid

Asset Servicing Team Supervisor Hybrid Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job Overview Asset Servicing is a Markets Operations group represented globally across the NAM, EMEA and APAC regions and is responsible for processing Corporate Actions and Income events for Firms and client's positions. The events and transactions managed include election instructions, reconciliation, and entitlement postings for Voluntary and Mandatory Corporate Actions, Dividends and Income, Proxy, and Conversion events in the Market. The unit provides client-orientated support to both Front & Middle office, as well as the firm's domestic and international clients. Our team provides direct support to Prime Brokerage, Firm trading desks, Stock Lending, Repo, and SWAPS for both Equity and Fixed Income.The Asset Servicing Team Coordinator is a seasoned professional role, and will be responsible for overseeing and managing daily operations related to the corporate actions lifecycle, including election instructions and entitlement processing. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. This role will report directly into the Corporate Actions Senior Manager.Organizational Oversight:Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a point of escalationDeveloping an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as requiredEnsuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standardKey Responsibilities:Provide line oversight of the corporate actions processing functions, from announcement to reconciliation, election, entitlement processing, and break resolution while ensuring all risk is properly managedAssist with day-to-day management of processing ad-hoc instructions for conversions, SPAC Splits (detachments), warrants, exchanges, DRS, and legend removalsPerform key reconciliations and controls to support processing of the corporate action lifecycle and break management; initiate high focus event communications for high risk and complex eventsManages workflow within the department/ function; entails managing volumes and ensuring work is handled efficiently, acts as SME, handles escalations prior to going to manager, may resolve complex or escalated transactionsAuthorize/approve applicable transactions and work flowsAssist with researching and resolving open balances connected to the process including coordinating with our relevant desks and counterparties on liabilities or issuesManage any email correspondence related to the process, ensure timely responses and proper resolution of open queriesDevelop effective working relationships with both internal and external parties as a result of direct interaction with external Clients, Counterparty's, Traders, and Client ExecutivesIdentify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the groupCollate Manager Control Assessment SamplingIdentify and manage any risk within the event /process and manage events in various Asset Servicing systems; escalating issues to managementResponsible for training staff across multiple internal/external systems, markets, products, and processing regionsManages procedural manuals and updates as requiredQualifications and Skills:BS/BA degree or equivalent work experience.Experience in Tier 1 global financial institutions.Possess an expert knowledge across Mandatory and Voluntary Corporate Actions across Equity and Fixed Income products, Domestic and International, including the trade and corporate action lifecyclesUnderstanding of Stock Record; long/shorts, and various position types including stock lending positions; understanding of Swift MT564/568/566Advanced experience level with Excel, Outlook, and experience with web based applications requiredProven record of accuracy and effective time management and prioritization skills with the ability to work in multiple systems and handle high email and event volumesMust be able to work in a high-pressure environment, with conflicting demands and under tight deadlinesEnergetic, flexible, collaborative, and proactiveStrong, influential communicator who is articulate and concise.