Director, Network Services

Company enGenJob Description Location Pittsburgh, PAReports To VP, IT Infrastructure and Platform ServicesJOB SUMMARYThe Director of Network Services is a senior technology leader responsible for the strategy, design, operations, and continuous improvement of the enterprise network infrastructure. This role oversees a team of network engineers and architects supporting data centers, critical facility locations (including hospitals and campus environments), and application networking services. The ideal candidate combines deep technical expertise in networking with strong leadership, communication, and stakeholder engagement skills.ESSENTIAL RESPONSIBILITIESNetwork Infrastructure & OperationsLead the planning, design, deployment, and management of enterprise LAN, WAN, SD-WAN, and data center network infrastructure across all environments, including critical healthcare and corporate facilities. Oversee the physical infrastructure (cabling, switches, routers, wireless access points, rack management) as well as software-defined networking, configuration management, and automation. Ensure high availability, redundancy, and disaster recovery capabilities across all network services, with particular focus on mission-critical locations. Network Security & Application NetworkingManage network security devices and services including firewalls, load balancers, web application firewalls (WAFs), proxies, NAC, DDoS mitigation, and micro-segmentation. Oversee application-specific networking including traffic optimization, application delivery controllers (ADCs), DNS/DHCP/IPAM services, and content delivery. Partner closely with Information Security and Risk Management (ISRM) to ensure compliance with regulatory and security frameworks (e.g., HIPAA, NIST, PCI-DSS). Leadership & CommunicationBuild, mentor, and lead a high-performing network engineering team, fostering a culture of accountability, continuous learning, and operational excellence. Serve as the primary communicator and escalation point for network-related matters to executive leadership, business stakeholders, and cross-functional technology teams. Translate complex technical concepts into clear, actionable information for both technical and non-technical audiences. Drive vendor relationships, contract negotiations, and technology roadmap decisions for network services. Strategy & Continuous ImprovementDefine and execute the network technology roadmap aligned with enterprise cloud transformation, modernization, and growth initiatives. Establish and monitor KPIs, SLAs, and operational metrics to measure network performance, availability, and team effectiveness. Identify and implement opportunities for automation, process improvement, and cost optimization across the network portfolio. Lead capacity planning and lifecycle management to stay ahead of business demand. EXPERIENCERequired10 years in Information Systems or Information Technology10 years of developing, presenting, and communicating technical concepts to varying audiences7 years in a management or leadership role7 years mentoring others in a Leadership role5 years of developing strategic plans & roadmapsPreferred5 years in the Healthcare Industry3 years in a leadership role executing technical capabilities that deliver significant business value3 years in project management with multiple major development projects, demonstrating leadership skills and a track record of managing technical/business staff, financial resources and outside vendorsSKILLSStrategic VisionAnalytical and problem solving skillsStrong teamwork and interpersonal skillsDemonstrated competency in understanding a service owner / product owner mindset.Presentation experienceBudget administrationProcess improvementStrong knowledge and understanding of business needsStrong sense of ownership, urgency, and driveAbility to establish and maintain high level of customer trust and confidenceAbility to motivate high performance, multi-discipline teamsTechnical knowledge and hands-on experienceUser experience and improving usabilityProject executionRelationship managementEDUCATIONRequiredBachelor's Degree in Information Systems or Information Technology or related field OR 6 years of relevant and progressive work experience in lieu of a Bachelor's DegreePreferredMaster's Degree in Information Systems or Information Technology or related fieldLICENSES or CERTIFICATIONSRequiredNonePreferredPMP (Project Management Professional)ITILLanguage (Other Than English)NoneTravel Requirement0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOfficeTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteOccasionallyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting up to 10 poundsConstantlyLifting 10 to 25 poundsOccasionallyLifting 25 to 50 poundsRarelyDisclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants Notice