Data Quality Issue Management Lead

Job#: 3035310Job Description:Data Quality Issue Management LeadApex Systems is a Global IT Services Firm, and our Staffing practice is looking for a DQI Manager with experience working within a Financial Institution, to place at our client, a Big Five Bank. You will be joining a highly collaborative, fast paced and high performing team.Client: Big Five BankLength of Contract: 6 months, with possibility to extendWorking Location: Hybrid, 1 day a week, downtown Toronto.Job DescriptionThe DQI Manager is responsible for the governance, validation, and reporting of Data Quality Issue Management (DQIM) activities across IT Asset Management (ITAM) controls after the DQI has been submitted. The role ensures accuracy, completeness, and timeliness of mitigation plans, validates issue resolution through evidence and system data (e.g., ServiceNow), and provides data-driven insights to improve control effectiveness and prevent recurrence of discrepancies.This role operates in close partnership with MCOs (Monitoring Control Owners) and their SMEs, Enablement team, Control Execution team, and Stakeholder Partners (eg ESMA), and also supporting IO-2 procedure execution and ensuring strong control alignment, audit readiness, and transparent reporting.Core Responsibilities1. DQIM Governance - Open Items OversightReview and assess mitigation plans for completeness, clarity, and feasibility:Validate that sufficient detail existsConfirm there is a clear line of sight to resolutionRecommend actions to drive progress or escalation where requiredMonitor and govern target resolution dates:Ensure MCOs maintain current and realistic timelinesTrack and report frequency of date changes to identify risk or lack of progressAssess overall health of open DQIMs:Validate that regular updates are being providedIdentify stale or inactive items and drive follow-up2. DQIM Closure Validation & Quality AssuranceValidate closed DQIMs through multi-source verification:Compare against source reports, latest outputs, and PROD ServiceNow dataConfirm discrepancies have been fully remediatedAssess sufficiency of resolution evidence provided by MCOs:Confirm evidence aligns with reported resolutionIdentify and flag cases where the issue persists despite submitted evidencePartner with Enablement to:Determine if Incident (INC) creation is requiredEscalate unresolved or systemic issues* Re-open or re-issue DQIMs where resolution is incomplete or invalid3. Metrics, Reporting & Trend AnalysisProduce and maintain DQIM statistical reporting, including:Logged items (new issues)On-hold items (including documented rationale)Closed items with re-issue/re-open ratesOpen items with aging analysisMetrics aggregated by control (e.g., CTRL-xxx)Perform trend and root cause analysis:Identify recurring discrepancies or systemic issuesHighlight control weaknesses or process inefficienciesProvide actionable observations and recommendations:Propose preventative measures to reduce future DQIM issuanceRecommend alternative approaches where recurring issues exist* Deliver insights in formats suitable for leadership, audit, and governance reporting4. Operational Execution & Stakeholder SupportPerform regular data updates and reconciliation activities:Sync Data Governance tool outputs into Tracker 2.0 (until Jira migration complete)Maintain and update MCO DQIM dashboardsSupport dashboard migration to Jira, ensuring continuity of reporting and visibilityFacilitate collaboration with MCOs and SMEs:Conduct review sessions to assess DQIMs and mitigation plansProvide guidance on remediation strategies and plan development* Participate in governance forums:* Huddles, report reviews, and working sessionsManage DQIM intake and communication channels:Monitor shared mailbox dailyRespond to inquiries and provide timely updates5. Control Alignment & Procedure Ownership* Support IO-2 procedure execution:* Ensure DQIM processes align with control objectives and expectationsAct as a control enabler, ensuring:Accurate tracking of DQIMs and INCsAlignment between issue management, reporting, and control execution* Co-manage DQIM and Incident (INC) inventory with Enablement teams:* Ensure completeness, accuracy, and timely response managementKey Skills & CompetenciesTechnical & Analytical SkillsProficiency in:Data Governance tools, Tracker 2.0, and JiraServiceNow (SNOW) - querying assets, validating discrepancies, reviewing compliance data* Ability to extract, reconcile, and validate data across multiple systems* Strong analytical capability for trend identification and root cause analysisDomain KnowledgeUnderstanding of:IT Asset Management (ITAM) controls and processesData quality frameworks and discrepancy managementIncident management processes (including INC creation and lifecycle)* Familiarity with a broad range of infrastructure technologies (servers, network, cloud, etc.)Communication & Stakeholder ManagementAbility to:Translate technical issues into clear, actionable remediation plansCollaborate effectively with MCOs, SMEs, and governance teamsProvide structured, audit-ready updates and recommendationsGovernance & Ownership MindsetStrong attention to detail and auditability mindsetAbility to enforce accountability and drive timely issue resolutionExperience managing control processes and reporting obligationsSuccess Measures (KPIs)% of DQIMs with complete and actionable mitigation plansReduction in repeat issues / re-issued DQIMsAccuracy and timeliness of closure validationImprovement in DQIM aging metricsQuality and adoption of trend-based recommendationsSuccessful migration and adoption of Jira-based dashboards and trackingKey StakeholdersMonitoring Control Owners (MCOs)Enablement TeamITAM Control Execution TeamSMEs across MCO domainsPartner teams (ESMA)Audit & Compliance stakeholders$50-$60/hrEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.Employee Type:ContractLocation:Toronto, ON, CAJob Type:Date Posted:May 22, 2026Pay Range:$50 - $60 per hourSimilar JobsData Quality LeadTaxonomy Data Quality AnalystSenior Manager, Clinical Data ManagementChange Management LeadData Management Architect