Community Manager

Title: Community ManagerIndustry: BeautyLocation: Berkeley Heights NJDuration: 12 months with potential to extendResponsibilities:Community ManagementServe as a Digital Beauty Advisor across TikTok, Instagram, Facebook, and other platformsMonitor and respond to comments, DMs, mentions, and influencer inquiries in real timeMaintain brand voice and ensure responses align with guidelines and FAQsFlag customer service issues and sensitive escalations to internal teamsSupport care gifting and engagement initiativesTracking & ReportingMaintain and update community trackers (Customer Service, Influencer/PR, FAQs, time tracking)Keep project boards current and accurately documented in workflow systemsContribute insights and performance data to monthly reportingSupport response rate, sentiment, and engagement KPIsInsights & OptimizationMonitor social trends and recurring consumer themesShare insights to inform content, product, and experience improvementsIdentify process improvement opportunities to enhance efficiency and customer satisfactionRequirements:Bachelor’s degree required1–2 years of social media or community management experienceExperience managing high-volume social channelsFamiliarity with social management tools (e.g., Sprinklr or similar)Strong written communication skills and attention to detailCustomer service mindsetHighly organized, proactive, and adaptableAbility to work in a fast-paced, deadline-driven environmentInterest in beauty or lifestyle brandsProficiency in Microsoft OfficeHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.ref_id: 94c810ea-ce5b-4a26-95ef-fa1b6a78618c