Information Technology Support Specialist

Are you the kind of IT professional who can confidently solve user issues on the spot while building trust in a fast-paced, client-facing environment? Our client is seeking a reliable, polished IT Support Specialist to serve as the face of IT across multiple Austin-area sites. This role blends hands-on support, light systems work, and relationship-building - keeping critical healthcare and professional environments running smoothly through proactive, high-quality service.C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.Benefits & ExtrasHigh-visibility, client-facing role with real impactWork within a structured, growth-focused MSP environmentExposure to multi-site healthcare and professional organizationsMileage reimbursement for travel beyond normal commuteMix of support, coordination, and light project workCompensationUp to $65,000, based on experienceWhat You’ll Be DoingProvide onsite and remote support for end users across multiple locationsTroubleshoot workstations, login/MFA issues, printers, and basic connectivityImage, deploy, and configure devices and user environmentsHandle user provisioning, access management, and M365/AD tasksManage and resolve tickets with clear documentation and communicationWhat You’ll Need to be ConsideredAbility to operate independently in a client-facing, onsite environmentStrong professionalism and communication with non-technical usersExperience in an MSP or multi-client support environment is highly desirableFamiliarity with healthcare or dental IT environments is a strong plusReliable transportation and ability to pass an MVR check