Technical Program Manager

Pay rate: $55-$60/hrTitle: Technical Program ManagerLocation: RemoteDuration : 12 monthsJob Description: As a Technical Program Manager focused on the reliability program, you will provide execution support that helps the SEV program and related reliability work run consistently across organizations. This role is centered on coordination, tracking, and operational follow-through rather than owning technical strategy. You will partner with SEV Process DRIs, engineering teams, and service owners to improve visibility into reliability risk, ensure key processes happen on time, and support scalable incident management as engineering velocity and change volume increase.You will play a key role in maintaining backlog visibility, monitoring SLA adherence, tracking follow-up actions, and triggering escalations when commitments are at risk. You will also support cross-functional reliability initiatives such as closing monitoring blind spots, re-establishing code yellow and code red frameworks, and helping operationalize SLO and SLA breach processes. This role is well suited for someone who is highly organized, dependable under pressure, and effective at driving follow-through across teams with different priorities. You will gain broad cross-functional exposure and have a direct impact on how predictably the reliability program operates day to day.- Help make SEV execution and reliability operations more predictable across orgs- Improve visibility and accountability without taking over DRI ownershipResponsibilities- Coordinate with SEV Process DRIs and cross-functional partners to ensure SEV reviews are scheduled within SLA windows, completed on time, and tracked clearly across teams- Maintain visibility into outstanding SEVs, overdue action items, and other execution backlogs by generating and distributing clear views for stakeholders across orgs- Monitor key execution timelines including PSA deadlines, review completion timing, action item due dates, and other reliability program milestones, and identify or flag issues when commitments are at risk- Apply escalation policies consistently and route risks, delays, and SLA violations to DRIs, Area Leads, Directors, and other stakeholders as needed- Coordinate planning and execution for cross-functional reliability programs and process improvements, including work to close monitoring blind spots and reduce reliability gaps that contribute to SEVs- Support the re-establishment and operationalization of scalable reliability processes, including SEV management processes, code yellow and code red frameworks, and SLO and SLA breach processes in partnership with engineering and service owners- Drive operational support for the top risk assessment program by helping create unified risk frameworks, hotspot dashboards, and other data-driven mechanisms for reliability prioritization and decision-makingRequirements- Experience in technical program management, program operations, incident management, or a similar cross-functional coordination role- Demonstrated ability to coordinate work across multiple teams, manage backlogs and dependencies, and help drive timelines to completion- Ability to surface execution risk clearly and promptly, apply policies consistently, and escalate issues appropriately in time-sensitive situations- Strong written and verbal communication skills, with the ability to communicate clearly to individual contributors, managers, and cross-functional stakeholders- Strong attention to detail and good judgment while working through ambiguity and maintaining structure, accountability, and momentum- Sufficient technical fluency to understand incident management workflows, program milestones, reliability processes, and cross-functional dependencies- Ability to support recurring operational processes with consistency, follow-through, and strong organizational disciplinePreferred Requirements- Experience supporting incident management, reliability, operations, or other execution-heavy technical programs- Familiarity with SEV processes, post-incident reviews, action item tracking, and reliability operations- Experience building reporting views or dashboards for backlog visibility, risk tracking, and execution monitoring- Experience working with engineering and operational stakeholders across organizations- Familiarity with SLO and SLA management, escalation processes, or service reliability frameworksComments for Suppliers: