Service Manager

Role SummaryHenderson Electric is a commercial is an electrical company that is currently looking for motivated candidates to join our growing team in Atlanta, GAWe are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.Key Responsibilities• Oversee the planning, execution, and delivery of HVAC/electrical service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sitesQualifications• Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives• Proficiency in service and construction project management software and tools• Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferredBenefits• 401(k) matching• Dental insurance• Employee discount• Health insurance (free plan for one individual employee)• Life insurance: $20,000 benefit after 6 months• Paid time off• Parental leave• Referral program• Relocation assistance• Vision insuranceSchedule• 10 hour shiftSupplemental Pay Types• Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency