Copier / Print Service Manager
Morris Business Solutions is the premier office technology provider in North and South Carolina. We are seeking an experienced Copier / Print Service Manager to lead and oversee our field service team responsible for maintaining and supporting office technology equipment. This role manages service technicians, ensures service level agreements are met, and maintains high customer satisfaction while driving operational efficiency. The ideal candidate has strong experience in the copier / managed print industry, leadership ability, and a deep understanding of service operations. If you have a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service, we want to hear from you. The high standards of service we provide for our clients have played a crucial role in maintaining our high rate of retention, along with gaining new business.Qualifications/RequirementsMust have 5+ years of technical experience with copiers and other office equipment; Xerox and Kyocera experience required2+ years in a leadership or supervisory roleStrong knowledge of Copier, Printer and MFP technology. Technical background in networking and print connectivityExperience with managing a team of field service technicians and dispatch operationsStrong communication and customer service skillsAbility to manage multiple priorities in a fast-paced environmentWillingness to travelMeticulous documentation and record-keeping abilitiesExperience with service management software and ticketing systems including EAutomate, FM Audit, Datablaze and CEO JuiceValid Driver’s LicenseKey ResponsibilitiesCoordinate daily service schedules and dispatch operationsMonitor service performance, response times, and customer satisfactionProvide technical support and escalation assistance to techniciansTrain, mentor, and develop service personnelEnsure technicians maintain proper certifications and product knowledgeWork closely with parts, logistics, and administrative teams to ensure efficient service deliveryAnalyze service metrics and implement process improvementsManage inventory and parts usage to control service costsMaintain strong relationships with key customer accountsAssist in hiring, onboarding, and performance management of service staffWillingness to step in and cover service calls when neededMaintain company assets and vehicles including routine maintenance for the fleetBenefitsHealth InsuranceDental InsuranceVision Insurance401K MatchingLife InsurancePaid Time OffHoliday PayAnnual Review / RaisesCompany vehicle providedOpportunity to earn a spot on our annual Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Scotland, Canary Island, Key West and Italy.Why work for Morris Business Solutions:Supportive and motivational team with a family style environmentCompetitive Salary and benefits including 401K with company matchBe part of a forward-thinking team that values creativity and innovationAll maintenance and gas cards provided with no need for out-of-pocket expenses or waiting to be reimbursed. Company Shirts are provided at no cost. Work Laptop Provided.