Hotline Advocate

To respond to incoming calls on the Transitions Family Violence Services hotline from victims, advocates, general public and service providers. The Hotline Advocate provides crisis intervention, referrals, information, and safety planning to all callers. The Hotline Advocate also provides assistance with survivor advocacy for residents, shelter maintenance, and preparation for incoming survivors during the hotline shift. Essential functions: (Essential functions may include but are not limited to the functions listed below.) Respond and document all hotline calls for domestic and sexual violence victims, those experiencing homelessness, service providers and community citizens by providing information, shelter, resources and referrals. Ability to manage crisis phone calls while maintaining empathic listening and compassionate response skills. Provide DV information and education to callers and shelter clients Provide DV information and education to other community agencies and organizations as requested Conduct screening and evaluation for all potential shelter admittance Provide and complete intake information and support with new emergency shelter clients in a timely manner (24-48 hours). Incorporates trauma informed best practices into supportive services and advocacy work with survivors at the shelter and hotline calls. Promote a trauma-informed environment in the Emergency Shelter Coordinates interpreter or ASL services for non-English speaking or hearing impaired participants. Respond to shelter resident’s inquiries, assist with receiving essential needs and document activities and areas of concern in communication log. Initiate initial response and dispatch on-call advocates to local hospitals and law enforcement officers requesting emergency response accompaniment services for sexual and/or domestic violence victims Ensure that all client related information is maintained accurately and in accordance with agency protocols and confidentiality guidelines. Ensure that the shelter is maintained as a safe, respectful and empowering environment Assist with maintenance, cleanliness and inventory Uphold all Transitions’ policies, procedures, agency philosophy and vision as they pertain to the clients and staff. Participate in all scheduled agency and team meetings as well as individual supervision Other duties as assigned. Job Type: Part-time Pay: $15.00 - $16.00 per hour Schedule: 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift Weekends as needed Education: Associate (Preferred) Experience: Customer service: 1 year (Preferred) Crisis intervention: 1 year (Preferred) Work Location: In person