Senior Director of Navigation Services

A company is looking for a Senior Director, Navigation & Member Services. Key ResponsibilitiesLead Navigation, Advocacy, and Customer Service operations across multiple programs and clients Oversee operational performance, member experience, and service delivery across member-facing teams Serve as operational leader in client meetings, representing navigation and member services performanceRequired Qualifications10+ years of experience in healthcare navigation, advocacy, or member services Experience leading large teams and multiple managers Strong operational leadership and performance management experience Experience improving engagement and operational performance Understanding of healthcare benefits and care navigation workflows preferred