Field Service & Installation Coordinator

Role Overview As the Field Service & Installation Coordinator at Ronbow, you are the bridge between our premium Italian-inspired designs and the final physical realization in the client’s home. This is a high-impact role requiring a "Master Lead Installer" mindset combined with the organizational skills of a project manager. You will ensure every custom cabinetry project meets Ronbow’s rigorous standards for luxury, precision, and functionality. Key Responsibilities 1. Technical Leadership & Field Execution Expert Installation: Perform hands-on installation and fine-tuning of high-end custom cabinetry, including complex fillers, crown moldings, and sophisticated hardware adjustments. On-Site Problem Solving: Identify and resolve structural or dimensional discrepancies on-site (e.g., uneven walls/floors) to ensure a seamless fit. Punch List Completion: Execute final touch-ups, repairs, and adjustments to bring every project to "showroom quality" before client handover. 2. Subcontractor Management & Coordination Oversight: Supervise third-party installation crews, ensuring they adhere to Ronbow’s specific installation protocols and safety standards. Scheduling: Coordinate project timelines with General Contractors (GCs) and site managers to ensure site readiness before the team arrives. Quality Auditing: Conduct site inspections and sign off on subcontractor work, managing accountability for any rework required. 3. Communication & Project Support Technical Liaison: Act as the primary point of contact for designers and homeowners on-site to address technical questions or installation concerns. Feedback Loop: Report field issues back to the Production and Design teams to improve product engineering and prevent recurring errors. Documentation: Maintain accurate field logs, photo documentation, and sign-off sheets via company mobile apps/systems. Qualifications & Requirements Experience: 5+ years of hands-on experience in high-end custom cabinetry or architectural millwork installation. Previous experience in a lead or supervisory role is highly preferred. Technical Mastery: * Ability to read and interpret complex CAD drawings and architectural blueprints. Proficiency with precision woodworking tools and field-adjustment techniques. Understanding of Euro-style frameless cabinetry and high-end finishes. Problem Solving: A "Fixer" mentality—able to stay calm and find creative solutions when site conditions do not match the plans. Communication: Strong verbal and written English skills. Ability to communicate professionally with affluent clients and firmly with construction crews. Logistics: Valid Driver’s License and a clean driving record. Must be able to lift up to 50 lbs and navigate active construction sites. Pay: $27.84 - $57.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: On the road