Business Process Analyst

Job Description:Program & Project Delivery ExcellenceCompetencies: Planning & Execution, Risk Management, Delivery Operations" Manage day to day coordination and delivery across RLM, ICT, and Trust Center initiatives, ensuring clear scope, risks, dependencies, and timelines." Produce consolidated status updates for all programs and support governance forums" Maintain high quality documentation across programs including RAID logs, action trackers, program plans, and governance records.Requirements Definition & Business AnalysisCompetencies: Requirements Engineering, Analytical Thinking, Process Design" Lead requirements gathering for enhancements, new capabilities, workflows, reporting, and harmonized processes across RLM, ICT, and Trust Center." Develop SOWs, functional specifications, process flows, and data related documentation for multi program initiatives.Enhancement & Change Management LeadershipCompetencies: Change Enablement, Prioritization, Agile Mindset" Facilitate enhancement cycles, including feasibility analysis, estimation, dependency mapping, and readiness checks." Manage change requests (e.g., through JIRA) with robust visibility across programs and domains.Stakeholder Engagement & Cross Domain CollaborationCompetencies: Influence Without Authority, Facilitation, Relationship Management" Engage stakeholders across Risk, Internal Control, ICT stakeholders, Cybersecurity, Compliance, Data, DTC, and regional/global teams.Governance, Compliance & Risk AlignmentCompetencies: Governance Integrity, Controls Awareness, Regulatory Insight" Ensure program requirements reflect governance standards, control frameworks, cybersecurity, privacy, and regulatory obligations." Contribute to business impact assessments, risk mapping, and business continuity considerations across all programs.Data, Integration & Platform Alignment" Ensure data quality, dashboard requirements, KPIs, and reporting frameworks are consistently structured across systems.Continuous Improvement & Performance OptimizationCompetencies: Lean Thinking, KPI Management, Continuous Improvement" Partner with program leads to define KPIs and performance measures for RLM, ICT, and Trust Center." Business process design & workflow optimization across multiple domains (risk, incident, controls, trust)" Requirements gathering & documentation excellence" Experience with GRC platforms (e.g., Resolver, AuditBoard, internal assurance tools)" Understanding of taxonomies, data models, and system integration concepts" Familiarity with SOWs, enhancement cycles, governance processes" Proficiency in JIRA, Confluence, and collaboration tools