Operations Manager

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.For more information, visit www.abm.comABM is seeking a highly motivated Parking Operations Manager to lead multiple parking locations and drive operational excellence. This role oversees frontline teams, ensures client satisfaction, compliance, financial performance, and employee engagement, and optimizes revenue and service quality across all sites. The ideal candidate is a collaborative, people-first leader who builds strong relationships, mentors staff, and fosters a culture of teamwork and accountability. Working closely with site managers and senior leadership, the Parking Operations Manager will streamline processes, implement best practices, and align district goals with company objectives while overseeing staffing, facility management, customer service, and overall parking operations.3+ years of multi-site management experience, preferably in parking, hospitality, or facilities services.Strong leadership skills with experience managing frontline and supervisory-level staff.Proven ability to manage budgets, control costs, and drive operational efficiency.Excellent communication and client service skills.Knowledge of OSHA and DOT regulations preferred.Proficiency with scheduling tools, reporting systems, and Microsoft Office Suite.Bachelor's degree in Business Administration, Operations Management, or related field preferred.Working Conditions:Must be able to travel between multiple sites within the district.On-call availability may be required for emergencies or urgent client needs; includes nights, weekends & holidays as required (events).Role requires occasional outdoor work and physical site inspections.Operational Management:Oversee daily parking operations across multiple locations, ensuring smooth functionality and adherence to company policies. Champion a teamwork-driven approach to managing parking operations, ensuring smooth daily functionality and compliance.Implement best practices for parking efficiency, safety, and customer satisfaction.Monitor and analyze key performance metrics to improve service quality and optimize revenue.Ensure compliance with company policies, safety standards, and regulatory requirements (OSHA, DOT, etc.).Foster a supportive environment where location managers and frontline employees collaborate effectively to achieve operational goals.Regularly engage with teams to provide guidance, training, and motivation.Financial & Revenue Management:Develop and manage budgets for assigned locations, tracking financial performance.Identify opportunities for revenue growth through pricing strategies and improved occupancy rates.Conduct audits to ensure proper cash handling, revenue control, and compliance with financial regulations.Work collaboratively to develop budgets, financial strategies, and process improvements.Identify revenue growth opportunities by leveraging collective expertise and insights from site managers.Conduct audits and assessments with a transparent, partnership-focused approach.Ensure accurate and timely revenue recognition in accordance with applicable accounting standards (e.g., ASC 606), company policies, and internal controls.Review contracts, billing terms, and supporting documentation to determine appropriate revenue treatment.Identify and resolve revenue recognition issues related to modifications, refunds, credits, or deferrals.Prepare and maintain detailed revenue schedules, including deferred and unearned revenue, where applicable.Support internal and external audits by providing revenue documentation, explanations, and reconciliations.Perform monthly revenue reconciliations between sub-ledgers, billing systems, and the general ledger to ensure data integrity.Investigate and resolve variances related to revenue, deferred revenue, and accounts receivable.Reconcile cash receipts to billed and recognized revenue to ensure completeness and accuracy.Develop and maintain reconciliation documentation and audit-ready support.Identify process gaps and recommend improvements to enhance accuracy, efficiency, and controls in revenue-related processes.2a. Revenue RecognitionEnsure accurate and timely revenue recognition in accordance with applicable accounting standards (e.g., ASC 606), company policies, and internal controls.Review contracts, billing terms, and supporting documentation to determine appropriate revenue treatment.Identify and resolve revenue recognition issues related to modifications, refunds, credits, or deferrals.Prepare and maintain detailed revenue schedules, including deferred and unearned revenue, where applicable.Support internal and external audits by providing revenue documentation, explanations, and reconciliations.2b. Revenue ReconciliationPerform monthly revenue reconciliations between sub-ledgers, billing systems, and the general ledger to ensure data integrity.Investigate and resolve variances related to revenue, deferred revenue, and accounts receivable.Reconcile cash receipts to billed and recognized revenue to ensure completeness and accuracy.Develop and maintain reconciliation documentation and audit-ready support.Identify process gaps and recommend improvements to enhance accuracy, efficiency, and controls in revenue-related processes.Leadership & Staff Development:Recruit, train, and manage a team of site managers and frontline employees.Provide coaching and support to ensure staff meet performance standards and deliver excellent customer service. While, holding staff accountable for results and actions.Foster a positive work environment focused on collaboration and professional development.Lead with empathy and encouragement, ensuring employees feel valued and empowered.Implement mentorship programs and training initiatives to drive professional growth.Organize team-building activities that reinforce a sense of unity and shared purpose.Customer Service & Compliance:Ensure excellent customer service at all locations by addressing concerns and implementing improvement strategies.Maintain compliance with local parking regulations, ADA requirements, and safety standards.Resolve disputes or complaints efficiently to uphold the company's reputation.Promote collaborative problem-solving to enhance customer experience.Encourage employees to contribute ideas for improving service and engagement.Resolve disputes with a people-first mindset, ensuring fairness and satisfaction for both customers and staff.Proactively perform the role as the "parking expert" for clients and do not wait to be told what to do by clients. Make suggestions/recommendations for their approval.Collaboration & Cross-Department Coordination:Work closely with other Parking Operations Managers and regional leadership to share insights and best practices.Facilitate cross-functional collaboration between parking operations, customer service, and financial teams to improve overall efficiency.Encourage open dialogue between locations to ensure consistency in service quality and operational excellence.