Sales Customer Service Expert - Evening and Overnights Shifts - Remote at Teleperformance USA U[...]

Sales Customer Service Expert – Evening and Overnight Shifts – RemoteTeleperformance USA – United States – Remote EligibilityEligible states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. BenefitsPaid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k) Paid Time Off Employee wellness and engagement programs ResponsibilitiesHandle and carefully respond to all customer inquiries. Provide excellent customer service through active listening. Work with confidential customer information and treat it sensitively. Aim to resolve issues on the first call by being proactive. Appropriately communicate with customers. Calmly attempt to resolve and de‑escape any issues. Escalate interactions when necessary and appropriate. Track all call‑related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required. QualificationsHigh School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows‑based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key CompetenciesProcess Excellence – Demonstrate commitment to following established procedures and be customer service driven. Collaboration – Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication – Outstanding communication, listening and analytical skills. Organizational Skills – Strong organizational and problem‑solving skills. Emotional Intelligence – Ability to prioritize tasks and work well under pressure while remaining focused. Open‑Mindedness – Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking – Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making. Solution‑Oriented – Proactive approach to problem‑solving with a focus on creating a positive customer experience. Work‑From‑Home RequirementsInternet download rate ≥15.0Mbps. Internet upload rate ≥5.0Mbps. Ping≤50ms, no packet loss. Connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required. Clean and quiet workspace. EOE/Disability/Vets#J-18808-Ljbffr