Call Center Medic

Job DescriptionDAN Medical Services Medic (DAN Medic I)FLSA Status: Exempt, Full-TimeDepartment: Medical ServicesPrimary Worksite: Divers Alert Network (DAN), 6 West Colony Place, Durham, NC 27705Work Location: Primarily on-site with limited scheduled remote shiftsSupervisory Responsibilities: NoneReports To: Vice President of Medical ServicesApplicants must be fully authorized to work in the United StatesPOSITION OVERVIEWDivers Alert Network (DAN) is a global nonprofit organization dedicated to the health and safety of scuba divers worldwide. We are seeking an experienced Paramedic-level medical professional to join our Medical Services team as a DAN Medic.This role is designed for clinicians who exercise independent professional judgment, apply advanced medical knowledge, and contribute meaningfully to public health education, operational improvement, and medical knowledge dissemination within a highly specialized domain: diving and hyperbaric medicine.DAN Medics provide evidence-based dive health and safety guidance to divers, families, instructors, operators, and healthcare professionals through phone and electronic communications, operating within established medical protocols while exercising discretion appropriate to advanced clinical training.A structured two-month, on-the-job training program supports the transition into dive medicine and DAN-specific operational systems.WORK ENVIRONMENTThe DAN Medical Services is a professional, semi-open office located on the second floor of DAN's headquarters. Each Medic is assigned a private workstation (~90 sq. ft.) equipped with:Sit/stand ergonomic deskHigh-back ergonomic chairDual large monitorsDedicated AI powered phone system with advanced noise-canceling headsetThe environment supports focused clinical work, collaboration, and confidential communication.CORE RESPONSIBILITIES (Primary Duties)Apply advanced paramedic-level medical knowledge to provide accurate, evidence-based dive health and safety guidance within established DAN protocols.Exercise professional judgment and discretion when assessing dive-related medical inquiries and determining appropriate educational guidance and escalation pathways.Communicate clearly, compassionately, and professionally with laypersons, dive professionals, and healthcare providers.Maintain thorough, accurate documentation of all client interactions in accordance with DAN standards; calls are recorded for quality and training purposes.Collaborate closely with Medical Services leadership and colleagues to ensure consistent, high-quality medical guidance.Maintain current knowledge of dive medicine, hyperbaric medicine, and related evidence through ongoing education and internal collaboration.Identify trends, risks, and opportunities for improving service quality, efficiency, and educational outreach.Participate, when invited, in professional outreach activities such as lectures, conferences, publications, or industry events representing DAN.DEVELOPMENTAL & CONTRIBUTORY RESPONSIBILITIES (Secondary Duties)Contribute to the collection, synthesis, and review of dive medicine-related educational or operational materials.Support internal quality improvement initiatives and protocol refinement.Serve as a subject-matter contributor for DAN educational or research initiatives, as appropriate to experience and interest.Participation in these activities is based on organizational needs, professional readiness, and leadership invitation.WORK SCHEDULEDAN Medical Services operates 24/7/365 to support divers worldwide.The typical DAN Medic schedule includes:Five (5) weekday shifts, primarily on-site, from 8:30 a.m. to 5:00 p.m., including a 30-minute lunch break.One (1) Saturday remote shift (9:00 a.m. - 5:00 p.m.) approximately every five weeks.One (1) Sunday remote shift (9:00 a.m. - 5:00 p.m.) approximately every five weeks.One (1) rotating on-call backup assignment aligned with the same weekend rotation.During the initial training period, schedules are limited to Monday-Friday, on-site, with no weekend or on-call duties.Shift swaps are permitted by mutual agreement among qualified colleagues and subject to operational needs.REQUIRED QUALIFICATIONSLicensed Paramedic (EMT-P) - requiredMinimum three (3) years of professional paramedic experienceDemonstrated ability to exercise independent clinical judgmentStrong verbal and written medical communication skillsIntermediate computer proficiency and ability to learn specialized systemsProfessional demeanor and strong customer-service orientationPREFERRED QUALIFICATIONSCollege-level education (Associate's or Bachelor's degree preferred)Prior experience in medical call centers, triage, or consultation rolesKnowledge of dive medicine or hyperbaric medicineRecreational or professional SCUBA diving certificationProficiency in languages other than EnglishApplicants without SCUBA certification must be willing and able to obtain certification within 6-9 months of employment as part of training.PROFESSIONAL GROWTH OPPORTUNITIESDAN Medics may pursue development pathways including:Medic II and Medic III rolesMedical education and outreachQuality assurance and protocol developmentResearch and publication supportAdvancement depends on performance, organizational needs, and professional interest.BENEFITSComprehensive health insurance (medical, dental, vision)401(k) with company safe-harbor and matching contributionsLife insurance with optional supplemental and family coveragePaid time off: vacation, sick leave, and ten paid holidays annuallyParental leaveHome internet reimbursementCompany-provided mobile device and planRelocation assistanceEntry-level SCUBA training (if needed)Annual DAN membership and dive accident insuranceProfessional liability insurance (for dive professionals)Training agency membership dues (for dive leaders)Tuition reimbursement and professional development assistancePHYSICAL & PROFESSIONAL REQUIREMENTSAbility to work in a clinical office environment for extended periodsAbility to manage emotionally charged or urgent medical conversations calmly and professionallyReliable on-site attendance with flexibility for scheduled remote shifts